Ratings based on 329 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
There were some issues, but the staff worked diligently to remedy them. So, while there were aspects of the stay that were below expectations, the diligence of the hotel in addressing them goes a long way. For that, the hotel wins my kudos and turned something negative into a positive!
Comment from Hotel Management
20 Nov 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear Mr. William,Thank you very much for your visit, time an comment.We are extremely sorry that some aspect of your stay, were not as good as they should be.Once again we do apologise for not being able to reach your expectations.We really hope to have the honour to welcome again; hoping that we will be able to correspond to your needs and wishes.With our best and warm regards,
by A verified traveler
Posted 10 Sep 2024
Exceptional rework of historic fortress. Arched ceiling and sitting couch on enclosed balcony overlooking the sea is a totally unique feature. If you want elegance and quiet solitude this is the place!
Comment from Hotel Management
12 Sep 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear guest Scott,Thank you very much for your visit and for your beautiful comment.The Hotel is built in a Fortress from the XVII century, therefore we try as much as we can to keep the character of the building; we are located in a natural park, with the ocean just in front of the Hotel. Therefore for the ones you want to enjoy the nature, the ocean and the quietness this is the place.We hope to have the pleasure to welcome you again, and once more to meet your expectations
by A verified traveler
Posted 9 Sep 2024
We were so lucky to be upgraded to a beautiful room with a balcony and incredible views of the pounding waves of the Guincho beaches. We arrived from the airport just too late for the dining room but the staff were so kind and welcoming and the chef made us a plate of cheese and nibbles which was perfect. Our first room downstairs was quite dark with a very small window and distant view of the sea and it was a little noisy, being directly on the main reception area, but the beds were comfortable and the service was impeccable and as mentioned we were lucky to move to a great room on the first floor. The bar restaurant has delicious food and there is a good selection of local wines and also cocktails. No pool and the beaches were too rough for swimming but you can pay a fee to use the sheltered pool in the next door hotel - the best of both worlds.
Comment from Hotel Management
11 Sep 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear Mrs. Jane,Thank you very much for your nice and beautiful comment.We are extremely pleased to hear that you have enjoyed your stay, we just regret not being able to exceed your expectations.Thank you, for pointing out that we don't have a pool, a SPA or a gymnasium, still knowing that may be important for some of our guests, we are pleased to share with other possible guests that there are quite a few options available close by the Hotel.We hope to have the joy to welcome you again.With our best and warm regards,
by A verified traveler
Posted 23 Aug 2024
Spectacular location!
Comment from Hotel Management
26 Aug 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear Mr. Richard,Thank you very much for your visit, time and comment.We are extremely pleased to hear that you have enjoyed your time in our Hotel.We really hope to have the joy to welcome you again.With our best and warm regards,
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear Mr. Todd,Thank you very much for your visit, time and review.We are extremely pleased to learn that you have enjoyed your stay with in our Hotel.We hope to have the joy to welcome you again; once more we will do as much as we can to offer you another pleasant stay.With our best ans warm regards,Director of Sales
by A verified traveler
Posted 23 Jul 2024
So many small extra touches!
Comment from Hotel Management
24 Jul 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear Mrs. Lara,What a pleasure to hear that you have enjoyed your time in our Hotel.We hope to have the joy to welcome you again; once more we will do as much as we can to correspond to your expectations.With our best and warm regards,
by A verified traveler
Posted 20 Jul 2024
El hotel es lindo y muy buen servicio pero no hay áreas de estar con los niños
Comment from Hotel Management
22 Jul 2024 by Mariana Franco - Directora de Vendas, Hotel Management
Estimado Senhor Javier,Fui um prazer recebe-lo em nossa casa.É com imensa alegria que tomamos conhecimento que desfrutou da sua estadia. Esperamos sinceramente ter o prazer de o tornar a receber, e mais uma vez estar à altura da confiança em nós depositada.Por ultimo queira por favor aceitar o meu pedido de desculpas por não me poder expressar em Espanhol.Atenciosamente, apresentamos os nossos melhores cumprimentos.
by A verified traveler from granada hills
Posted 16 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear Mr. Marc,We are extremely sad to hear that we were not able to provide you a perfect stay; please accept our sincere apology.Should we have the joy to welcome you again, please be sure that we will do as much as we can to exceed your expectations.We remain at your entire disposal for any further information.With our best and warm regards,
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
11 Jul 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear guest Sachin,Thank you very much for your visit, time and review.We are extremely pleased to hear that you have enjoyed your stay.Should we have the honour to welcome you again, please be sure that we will do as much as we can to reach your expectation.With our best and warm regards,
by A verified traveler
Posted 1 Jul 2024
Outstanding hotel in every way.
Would come back … often
Comment from Hotel Management
11 Jul 2024 by Mariana Franco - Director of Sales, Hotel Management
Dear guest Alnoor,First of all I would like to apologize for my late answer.We are extremely pleased to learn that you have enjoyed your stay, and would consider to come and visit us again.Please be sure that we will do as much as we can to provide you some other beautiful moments.With our best and warm regards,
