Ratings based on 980 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Great location
Comment from Hotel Management
16 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Bruce,Thank you for your feedback! We're so glad you enjoyed our great location. We hope to welcome you back soon for another fantastic stay!Best regards,Pedro FalcaoGuest Services Manager
by A verified traveler
Posted 13 Nov 2024
Friendly and helpful staff. Our bathroom soap dispenser fell off but otherwise room was in good condition. Hair straightener was a great amenity to have!
Comment from Hotel Management
13 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Kaori,Thank you for your review and for highlighting our friendly and helpful staff! We’re glad you enjoyed the hair straightener as an amenity. We apologize for the inconvenience with the soap dispenser and appreciate your understanding. Your feedback helps us ensure an even better experience in the future. We hope to welcome you back soon!Best regards,The Hotel da Baixa Team
by A verified traveler
Posted 12 Nov 2024
Fell short of expectations. Lackluster front desk staff, crowded breakfast area and small rooms were the minuses. Pluses included housekeeping, all day snacks and drinks and location. Overall not great value for price
Comment from Hotel Management
13 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Howard Liang,Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience fell short of expectations. Your comments regarding the front desk service, breakfast area, and room size are invaluable to us and will be reviewed carefully to make necessary improvements. We’re pleased to know you appreciated our housekeeping, all-day refreshments, and prime location, as we strive to offer memorable touches throughout your stay.Your feedback helps us improve, and we hope to have the opportunity to provide you with a more satisfying experience in the future.Best regards,The entire team at Hotel da Baixa
by A verified traveler
Posted 11 Nov 2024
We had a wonderful stay at Hotel da Baixa. The downtown location was perfect, the accommodations were luxurious, and the morning breakfast was amazing. We will be back.
Comment from Hotel Management
12 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Kristen,Thank you so much for your kind words! We’re delighted to hear that your stay at Hotel da Baixa was wonderful and that you enjoyed our perfect downtown location, luxurious accommodations, and amazing breakfast. It’s always a pleasure to know we’ve met your expectations.We can’t wait to welcome you back!Best regards,The entire team at Hotel da Baixa
by A verified traveler from Moorestown
Posted 10 Nov 2024
Overall, a wonderful experience.
Comment from Hotel Management
12 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Samir,Thank you for your thoughtful words! We're thrilled to hear that your experience with us was wonderful overall. Your satisfaction is our top priority, and we’re glad we could make your stay memorable.We look forward to welcoming you back soon!Best regards,The entire team at Hotel da Baixa
by A verified traveler
Posted 10 Nov 2024
We liked the central location. The staff was very helpful and kind. The breakfast was very nice with a variety of choices. Marta at the front desk was super sweet and helpful. We will definitely will be back.
Comment from Hotel Management
12 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Constance,Thank you so much for sharing your kind feedback! We’re delighted to know that you enjoyed our central location and found our staff helpful and kind. It’s great to hear that you appreciated the variety at our breakfast buffet. Marta will be especially pleased to know that she made your stay even more memorable with her warm and helpful service.We can’t wait to welcome you back on your next visit to Lisbon!Best regards,The entire team at Hotel da Baixa
by A verified traveler
Posted 7 Nov 2024
Lovely property at a convenient location. Our upgraded room is spacious and cozy but living area is a bit dark. Water, mini wine and complimentary mini bar provided, we can have water and juices at the lobby as well. Breakfast is abundance. I noticed the hotel offers free walking tour as well, which we didn't have time to join.
Uber is not allowed on this street, so if it rains it will be a bit troublesome to lug the baggage to the next street. Overall we had a great stay here.
Comment from Hotel Management
9 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Lim Su,Thank you for your thoughtful review! We’re so glad to hear that you enjoyed your upgraded room and appreciated the spacious and cozy atmosphere, as well as the complimentary mini bar and beverages in the lobby. It’s also great to know that you liked our abundant breakfast.We truly value your feedback regarding the location and Uber access, and we understand that it can be a bit tricky when it rains. We strive to offer the best experience possible, and we’ll certainly take your comments into consideration.We’re happy you had a great stay overall and hope to welcome you back soon!A warm embrace from the entire Hotel da Baixa team.
by A verified traveler
Posted 30 Oct 2024
We spent 2 weeks in Lisbon at Hotel Baixa and were so impressed with the property. It’s in a great central location in Lisbon. Be mindful that you do have to walk a block or so to the property with your luggage on arrival as the street in front of the property is closed to vehicles (tram line passes there so it’s very easy to access the tram system from hotel). All of the staff were very friendly and helpful. Shout out to the housekeeping staff who did an excellent job keeping our rooms clean on a daily basis. We also enjoyed the breakfast buffet and the staff that manned it did an expert job. Our room was upgraded and was beautiful with a large bathroom. Overall if we ever came back to Lisbon we would happily return to Hotel Baixa.
Comment from Hotel Management
2 Nov 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Sabin,Thank you so much for your glowing review! We’re delighted that you enjoyed your two-week stay and appreciated our central location, along with the convenient tram access. It’s wonderful to hear that our housekeeping team helped make your stay comfortable, and we’ll be sure to pass along your kind words. We’re glad you enjoyed the breakfast buffet and your upgraded room with the spacious bathroom. We’d be thrilled to welcome you back to Hotel da Baixa anytime your travels bring you to Lisbon again!Warm regards,The Hotel da Baixa Team
by A verified traveler from Farmingdale
Posted 16 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Michael,Thank you sincerely for your review and for taking the time to share your experience with us. While we are pleased to receive your rating of 4 out of 5, we regret that we did not achieve perfection during your stay. We would greatly appreciate any feedback you could provide regarding what could have made your experience fully satisfactory. Your input is invaluable to us and will help improve our services in the future.We hope to have the opportunity to welcome you back and exceed all your expectations.Warm regards,The Hotel da Baixa Team
by A verified traveler
Posted 14 Oct 2024
Pedro the property manager was the best host. He gave our group a 2 hour walking tour which was so informative and unique with his family legends and folklore. He told us where to exchange money and what to do and some suggestions on what not to do. The hotel was in excellent condition and so clean. The bar was a great meeting place at night to sit relax and rehash what we did for the day. The hotel had live music one night and was so fun. Great place to stay with a great location.
Comment from Hotel Management
14 Oct 2024 by Pedro Perdigão Falcão - G.S.Manager, Hotel Management
Dear Michele,Thank you so much for your wonderful review! We're delighted to hear that you had such a fantastic stay with us and enjoyed the walking tour with Pedro. It's great to know that his local insights and personal stories added a unique touch to your experience. We're also thrilled that you appreciated our hotel's cleanliness, the bar atmosphere, and the live music night!We look forward to welcoming you back for another memorable stay in Lisbon.Warm regards,The Hotel da Baixa Team
