Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
I report that the TV did not work, it took me 4 time to report it and them get upset with the front desk attendant for them to come and fix the issue. Other thing is be careful where to park because the sign are not clear and the city put a boot on my vehicle and cost 113.00 euros.
Comment from Hotel Management
13 Dec 2024 by Dina Pinto, Hotel Management
"Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Dina Pinto//Front Desk
by A verified traveler
Posted 12 Dec 2024
clean, conveniency, breakfast, all seevices are excellent. will sray here again if I go to Lisbon
Comment from Hotel Management
12 Dec 2024 by Natalina Machado, Hotel Management
Dear Soon Hee,Thank you so much for your review of our hotel.I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,Natalina MachadoFront Office Assistant
by A verified traveler
Posted 11 Dec 2024
my only notes is some dirts on the chairs, furniture and floor that need to be cleaned or changed. when it come to the staff, they are excellent, helpful and professional.
Comment from Hotel Management
11 Dec 2024 by Sara Gomes, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sara GomesFront Desk
by A verified traveler
Posted 10 Dec 2024
Very helpful and polite staff and service.
Comment from Hotel Management
10 Dec 2024 by João P., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 8 Dec 2024
Nice room, excellent breakfast.
Comment from Hotel Management
8 Dec 2024 by Barbara Dantas, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 2 Dec 2024
Service and breakfast
Comment from Hotel Management
3 Dec 2024 by João P., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by João P., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
by A verified traveler
Posted 28 Nov 2024
Very convenient. Accessible to metro and restaurants.
Comment from Hotel Management
28 Nov 2024 by Natalina Machado, Hotel Management
Dear Songlei,Thank you so much for your review of our hotel.I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again. Sincerely,Natalina MachadoFront Office
by A verified traveler
Posted 26 Nov 2024
Clean & comfortable. Office staff was kind & helpful
Comment from Hotel Management
26 Nov 2024 by Caio L., Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Caio Leles Front Desk
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Natalina Machado, Hotel Management
Dear Alessio,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Natalina MachadoFront Office Assistant
