Ratings based on 291 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
The balcony is very spacious and the view of the park is perfect.
Comment from Hotel Management
11 Oct 2024 by Alexandra Barroso Executive Administrative Assist, Hotel Management
Dear Bobby, Thank you very much for taking the time to share your experience at the Four Seasons Hotel Ritz Lisbon and for choosing to stay with us. It was a pleasure to have you! It brings us great joy to know that you've had a great stay, and enjoyed the balcony and our views, and we hope to have the opportunity to welcome you back to our property! Best regards,
by A verified traveler from Miami
Posted 28 Sep 2024
Perfect hotel experience. Worth the money
Comment from Hotel Management
11 Oct 2024 by Alexandra Barroso Executive Administrative Assist, Hotel Management
Dear Daniel, Thank you very much for giving us your feedback regarding your most recent stay at the Four Seasons Hotel Ritz Lisbon. We are very pleased to know that you have truly enjoyed your time with us and that everything was perfect. It really inspires us to continue striving for excellence in everything we do. Thank you for choosing to stay with us and we hope to welcome you back in the city of the Seven Hills. Kind regards,
by A verified traveler
Posted 20 Aug 2024
Great
Comment from Hotel Management
28 Aug 2024 by Executive Administrative Assistant, Hotel Management
Dear Kedma,Thank you very much for sharing with us your positive feedback regarding your most recent stay at the Four Seasons Ritz Lisbon. It was a pleasure to have you with us and we are glad to know that your experience was great. We look forward to welcoming you soon!Kind regards,Andreia Cotrim,
by A verified traveler
Posted 7 Jul 2024 on Orbitz
Lisbon is one of the most beautiful city & best people
Comment from Hotel Management
15 Jul 2024 by Executive Administrative Assistant, Hotel Management
Dear Minoodokht,First of all, thank you for choosing to stay at our hotel. It was a pleasure to have you with us!Thank you for your wonderful review about our beautiful city of Lisbon and its people "Lisboetas". We are pleased to know that you enjoyed your time here and we would be happy to welcome you back, whenever your travels bring you back to Lisbon.Best regards,Andreia Cotrim
by A verified traveler from Exeter
Posted 7 Jun 2024
The staff were exceptionally friendly and accommodating. The space is beautiful including the roof top gym with amazing views!
Comment from Hotel Management
25 Jun 2024 by Executive Administrative Assistant, Hotel Management
Dear Dr. Deeptha Sastry,First of all, thank you very much for your kind words about your most recent stay at the Four Seasons Ritz Lisbon.We are delighted to hear that you enjoyed your stay and the exceptional service of our friendly team. It truly warms our hearts!It was a pleasure to have you with us and we hope to welcome you back soon!Warm regards,Andreia CotrimExecutive Administrative Assistant
by A verified traveler
5 Star Experience!
Posted 10 May 2024 on HotelsExcellent hotel in everry respect. Great location. Great conceirge.
Comment from Hotel Management
14 May 2024 by Andreia Cotrim, Executive Administrative Assistant, Hotel Management
Dear Jan, First of all, thank you for staying at the Four Seasons Hotel Ritz Lisbon and for sharing such amazing feedback.We are pleased to hear that you had an excellent experience with us, and that we were able to meet your expectations in every aspect of your stay, particularly with our wonderful concierge service.If your travels bring you back to Lisbon, we would be pleased to welcome you back. Kind regards,
by A verified traveler
Posted 4 May 2024
Doesn’t get any better than staying at the Ritz. Staff is friendly and above helpful.
Comment from Hotel Management
14 May 2024 by Andreia Cotrim, Executive Administrative Assistant, Hotel Management
Dear Tina,Thank you very much for choosing to stay at the Four Seasons Ritz Lisbon, and we hope you had a safe journey back to your destination. We are delighted to hear that you had a fantastic stay and that our friendly and helpful team provided you with a memorable experience. We hope to have the pleasure of welcoming you back soon for another great experience.Warm regards,
by A verified traveler
Posted 11 Apr 2024 on Hotels
Comment from Hotel Management
23 Apr 2024 by Andreia Cotrim,Executive Administrative Assistant, Hotel Management
Dear Mr. Berk, Thank you very much for taking the time to share your feedback about your most recent stay at the Four Seasons Hotel Ritz Lisbon. We are very pleased to receive your excellent review and glad to know you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind regards,
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Andreia Cotrim, Hotel Management
Dear Ms. Beatriz Setti,We are very pleased to receive your wonderful review and we thank you for choosing our hotel. Looking forward to welcoming you back in the near future.Warm regards,Andreia CotrimExecutive Administrative Assistant
by A verified traveler
Posted 11 Feb 2024
Very dissapointed, feont desk manager rude, 3 pieces of cashmere pullovers destroyed by their dry cleaners, car wash came back with bird poop on the ferrari, overall a bad experience and then an overcharge on top of it
Comment from Hotel Management
8 Mar 2024 by Andreia Cotrim, Hotel Management
Dear Mr. Jose Luis,First of all, please accept our sincere apologies for the disappointing experience you encountered during your recent stay at Four Seasons Hotel Ritz Lisbon.Our team strives to provide exceptional service to all our guests, and we are sorry that you did not receive the level of care and attention we aim to deliver.Regarding the issues reported, we apologize for the situation with the cleaning of your car. Upon noticing the issue, we promptly arranged a new car wash to ensure that it was delivered with the expected level of cleanliness, without any additional cost.We are truly sorry to hear that the items you had trusted us to clean were damaged. After further investigation, our housekeeping team confirmed that they proceeded with the laundry according to the specifications of each item. We regret that we weren't informed about this incident prior to your departure, therefore, we thank you for bringing this matter to our attention. Once again, thank you for choosing Ritz Four Seasons Hotel Lisbon and we hope to have the opportunity to provide you with a much more enjoyable experience in the future. Kind regards,Andreia CotrimExecutive Administrative Assistant
