Ratings based on 941 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
I enjoyed my stay at this hotel, it was clean, comfortable and conveniently located in the city centre.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Experience, Hotel Management
Dear SilvanaThank you for your kind feedback and for sharing your experience at EPIC SANA Marquês. We’re delighted to know that your overall impression was positive, as guest satisfaction is always our top priority.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay!Warm regards,
by A verified traveler
Posted 18 Nov 2024
The hotel staff and service are excellent, it always felt like whatever was needed all you had to do was ask and they would be happy to accommodate. The breakfast buffet is delicious and staff are very attentive and friendly. The spa facilities were lovely. The location gives you excellent links for public transport or even just walking around with lots of decent restaurants close by.
Comment from Hotel Management
19 Nov 2024 by Guest Experience, Hotel Management
Dear LeahThe hotel staff and service are excellent, it always felt like whatever was needed all you had to do was ask and they would be happy to accommodate. The breakfast buffet is delicious and staff are very attentive and friendly. The spa facilities were lovely. The location gives you excellent links for public transport or even just walking around with lots of decent restaurants close by.
by A verified traveler
Posted 17 Nov 2024
Excellent quality and fantastic services
Comment from Hotel Management
19 Nov 2024 by Guest Experience, Hotel Management
Dear OxandraThe hotel staff and service are excellent, it always felt like whatever was needed all you had to do was ask and they would be happy to accommodate. The breakfast buffet is delicious and staff are very attentive and friendly. The spa facilities were lovely. The location gives you excellent links for public transport or even just walking around with lots of decent restaurants close by.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Experience, Hotel Management
Dear CruizThe hotel staff and service are excellent, it always felt like whatever was needed all you had to do was ask and they would be happy to accommodate. The breakfast buffet is delicious and staff are very attentive and friendly. The spa facilities were lovely. The location gives you excellent links for public transport or even just walking around with lots of decent restaurants close by.
by A verified traveler
Posted 15 Nov 2024
Above and beyond in every aspect.
Comment from Hotel Management
19 Nov 2024 by Guest Experience, Hotel Management
Dear SalimThe hotel staff and service are excellent, it always felt like whatever was needed all you had to do was ask and they would be happy to accommodate. The breakfast buffet is delicious and staff are very attentive and friendly. The spa facilities were lovely. The location gives you excellent links for public transport or even just walking around with lots of decent restaurants close by.
by A verified traveler
Posted 13 Nov 2024
Excellent location made exploring the city very convenient
Comment from Hotel Management
13 Nov 2024 by Guest Experience, Hotel Management
Dear AllanThank you for your wonderful feedback! We're delighted that our location made it easy for you to explore the city. We hope to welcome you back soon for another convenient and enjoyable stay!Karim AlyGuest Experience
by A verified traveler from Centerport
Posted 10 Nov 2024
Shower didn't drain and water flooded the bathroom.
Comment from Hotel Management
12 Nov 2024 by Guest Experience, Hotel Management
Dear TheronThank you for bringing this to our attention. I’m truly sorry to hear about the issue you experienced with the shower drainage during your stay. Ensuring a comfortable and problem-free experience for our guests is our top priority, and we apologize for any inconvenience this may have caused.Please know that we have addressed this issue with our maintenance team to ensure it is resolved promptly. We would love the opportunity to welcome you back and provide you with the high standards of comfort and service that we strive for.If there's anything we can do to make up for this experience, please feel free to reach out to us directly.Warm regards,Karim AlyGuest Experience
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Experience, Hotel Management
Dear DanielThank you so much for taking the time to share your experience! We’re delighted to hear that you had a positive overall stay with us. Your satisfaction is very important to us, and knowing that we met your expectations makes us incredibly happy.If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Karim AlyGuest Experience
by A verified traveler
Posted 6 Nov 2024
Breakfast was delicious and very diverse. The hotel staff was very friendly and helpful.
Comment from Hotel Management
12 Nov 2024 by Guest Experience, Hotel Management
Dear Jacqueline Thank you so much for taking the time to share your experience! We’re delighted to hear that you had a positive overall stay with us. Your satisfaction is very important to us, and knowing that we met your expectations makes us incredibly happy.If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!Warm regards,
