Ratings based on 795 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richmond Hill
Posted 20 Jan 2025
Nice location and very convenient.
Very accessible.
by A verified traveler
Posted 18 Dec 2024
Overall nice, safe and comfortable.
Comment from Hotel Management
23 Dec 2024 by Ricardo Antunes, Hotel Management
Dear Mr Abdul.Thank you for the preference shown towards SANA Capitol Hotel and the willingness to let us know your opinion.Thank you so much for your kind words! The feedback of our customers is of enormous value to the entire team of SANA Capitol Hotel. Comments like yours give us an extra motivation to always do more and better in the path to complete guest satisfaction. Looking forward to welcoming you in our hotel in a near future, Best Regards,Ricardo AntunesFront Office Manager
by A verified traveler
Posted 17 Dec 2024
I was upgraded to a room with a bath and a free Port wine
Comment from Hotel Management
23 Dec 2024 by Ricardo Antunes, Hotel Management
Dear Mr Christopher.Thank you for the preference shown towards SANA Capitol Hotel and the willingness to let us know your opinion.Thank you so much for your kind words! The feedback of our customers is of enormous value to the entire team of SANA Capitol Hotel. Comments like yours give us an extra motivation to always do more and better in the path to complete guest satisfaction. Looking forward to welcoming you in our hotel in a near future, Best Regards,Ricardo AntunesFront Office Manager
by A verified traveler
Posted 25 Nov 2024
Very friendly staff good position for transport services excellent breakfast and well kept
Comment from Hotel Management
26 Nov 2024 by Ricardo Antunes, Hotel Management
Dear Mr NicholasThank you for the preference shown towards SANA Capitol Hotel and the willingness to let us know your opinion.Thank you so much for your kind words! The feedback of our customers is of enormous value to the entire team of SANA Capitol Hotel. Comments like yours give us an extra motivation to always do more and better in the path to complete guest satisfaction. Looking forward to welcoming you in our hotel in a near future, Best Regards,Ricardo AntunesFront Office Manager
by A verified traveler
Posted 25 Nov 2024
Todo estuvo excelente
Comment from Hotel Management
26 Nov 2024 by Ricardo Antunes, Hotel Management
Exmo Sr Diego AlonsoAgradecemos a preferência demonstrada pelo SANA Capitol Hotel e a disponibilidade para nos fazer chegar os seus comentários.O feedback dos nossos clientes é de enorme valor para toda a equipa SANA Capitol Hotel, uma vez que nos ajudam a promover ações de melhoria contínua de qualidade.Agradecendo desde já a atenção prestada, esperamos num futuro próximo ter o gosto de a voltar a receber.Ricardo AntunesChefe de recepção
by A verified traveler
Posted 16 Nov 2024
Fine operation.
Comment from Hotel Management
18 Nov 2024 by Ricardo Antunes, Hotel Management
Dear Mr Gabor,Thank you for the preference shown towards SANA Capitol Hotel and the willingness to let us know your opinion.Thank you so much for your kind words! The feedback of our customers is of enormous value to the entire team of SANA Capitol Hotel. Comments like yours give us an extra motivation to always do more and better in the path to complete guest satisfaction. Looking forward to welcoming you in our hotel in a near future, Best Regards,Ricardo AntunesFront Office Manager
by A verified traveler
Posted 23 Oct 2024 on Hotels
Nice hotel, great staff.
Comment from Hotel Management
20 Nov 2024 by Ricardo Antunes, Hotel Management
Exmo Sr PabloAgradecemos a preferência demonstrada pelo SANA Capitol Hotel e a disponibilidade para nos fazer chegar os seus comentários.O feedback dos nossos clientes é de enorme valor para toda a equipa SANA Capitol Hotel, uma vez que nos ajudam a promover ações de melhoria contínua de qualidade.Agradecendo desde já a atenção prestada, esperamos num futuro próximo ter o gosto de a voltar a receber.Ricardo AntunesChefe de recepção
by A verified traveler
Posted 21 Oct 2024
Dirty, a/c not working.
Comment from Hotel Management
23 Oct 2024 by Ricardo Antunes, Hotel Management
Dear Mr Joseph PestunFirst of all let me thank you for your recent stay with us!We would like to thank you for your comments and for your feedback as this is the best tool for us to continually improve our service.We noticed thought that you mention some less positive remarks regarding the air condition and for that we present our most sincere apologies. Looking forward to welcoming you in our hotel in a near future, Best Regards,Ricardo AntunesFront Office Manager
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Nov 2024 by Ricardo Antunes, Hotel Management
Exmo Sr SamuelAgradecemos a preferência demonstrada pelo SANA Capitol Hotel e a disponibilidade para nos fazer chegar os seus comentários.O feedback dos nossos clientes é de enorme valor para toda a equipa SANA Capitol Hotel, uma vez que nos ajudam a promover ações de melhoria contínua de qualidade.Agradecendo desde já a atenção prestada, esperamos num futuro próximo ter o gosto de a voltar a receber.Ricardo AntunesChefe de recepção
by A verified traveler
Posted 14 Oct 2024
Reception staff were extremely helpful and friendly, housekeeping staff were faultless, and waiting staff were constantly working hard to provide an excellent experience.
Comment from Hotel Management
16 Oct 2024 by Ricardo Antunes, Hotel Management
Dear Mrs Jane,Thank you for the preference shown towards SANA Capitol Hotel and the willingness to let us know your opinion.Thank you so much for your kind words! The feedback of our customers is of enormous value to the entire team of SANA Capitol Hotel. Comments like yours give us an extra motivation to always do more and better in the path to complete guest satisfaction. Looking forward to welcoming you in our hotel in a near future, Best Regards,Ricardo AntunesFront Office Manager
