Ratings based on 986 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 22 Nov 2024
On the outside property looked pretty decent… When I went to check in the staff was very standoffish like I was interrupting her or something. They did not advise us that some of the rooms were being remodeled and the room they put us in had bed bugs… when I called the front desk to inform them they took forever to come up to the point my fiancé had to go down and physically get the manager. They did accommodate us and put us in another room after we inspected it but we were already uncomfortable and had a hard time falling asleep to the point the next morning we checked out early.
by A verified traveler
Posted 20 Nov 2024
We had a really bad inconvenience with the stay and nobody could get any sleep Friday night and us was the most affected by the incident since our room was in front of the room in question and the management team shows no concerns about it and also the breakfast menu need some variety and more options not the same thing over and over
Comment from Hotel Management
21 Nov 2024 by LaToya, Hotel Management
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
by A verified traveler
Posted 19 Nov 2024
It appears this property was being reconstructed and the amenities like pool did not work but as a customer I was not notified which is misleading
Comment from Hotel Management
21 Nov 2024 by LaToya, Hotel Management
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
by A verified traveler
Posted 12 Nov 2024
Staff Very friendly , but doing construction in Hotel so not the cleanest at this time .
Comment from Hotel Management
21 Nov 2024 by LaToya, Hotel Management
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our team could help make it a pleasant one. It was a pleasure having you with us, and we can't wait to welcome you back on your next visit!
by A verified traveler
Posted 9 Nov 2024
Checked in to a dirty room with dirty towels left from the previous guest
Comment from Hotel Management
21 Nov 2024 by LaToya, Hotel Management
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
by A verified traveler
Posted 8 Nov 2024
I didn’t want to give this hotel any rating at all.
Comment from Hotel Management
21 Nov 2024 by LaToya, Hotel Management
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
by A verified traveler
Posted 6 Nov 2024
Good breakfast and friendly staff. While it was clean things were torn up a bit because of renovation. Close to the long term parking. I would stay again.
Comment from Hotel Management
21 Nov 2024 by LaToya, Hotel Management
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
21 Nov 2024 by LaToya, Hotel Management
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
by A verified traveler
Posted 31 Oct 2024
Property was under construction. Nothing nice about it while under construction
Comment from Hotel Management
21 Nov 2024 by LaToya, Hotel Management
We're truly sorry to hear that your stay did not meet your expectations. We always strive to provide our guests with the best experience, and it's disappointing to learn that we fell short during your visit. Please know that your feedback is important to us, and we'll address the issues you mentioned to ensure we do better in the future. We hope to have the opportunity to welcome you back and provide a much-improved experience.
