Ratings based on 216 Verified Reviews

3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 24 Feb 2020 on Hotels
Comment from Hotel Management
4 Mar 2020 by 悠逸休閒旅館 , Hotel Management
belle貴賓您好~ 您好: 真的很抱歉對於您的入住印象會有這麼不好，我們會努力改善房間內的設施c和服務，期望能讓您滿意^^ 感謝 敬祝 順心 愉快 悠逸休閒旅館 UINN RELAX 敬上
5 out of 5
by A verified traveler

Fun place to stay

Posted 4 Jan 2020 on Hotels
UINN was definitely a unique, albeit fun place to stay. You literally did not have to leave the room for anything other than to explore the city!
Comment from Hotel Management
9 Jan 2020 by UINN RELAX, Hotel Management
Dear, Many thanks for your selection to have a holiday at UINN RELAX and your recommendation will be the momentum of all of us. We wish your next visit in the near future and let us have the chance to serve you again. Thank you! Best Regards, UINN RELAX
3 out of 5
by A verified traveler from Koror

Posted 28 Dec 2019 on Orbitz
I would have given it four stars except the room smelled like smoke, really bad. It said no smoking but it was super strong. The room, hotel, breakfast and everything else we’re fine, but this one thing is a deal breaker
Comment from Hotel Management
9 Jan 2020 by UINN RELAX, Hotel Management
Dear , Thank you for taking the time to provide us with your feedback. We take your feedback very seriously as it is our priority to ensure every guest leaves happy and satisfied. We are very sorry to hear about your recent experience, we have addressed this issue with corresponding teams to working on that. Thank you again for staying with us and for leaving us a thorough review. Thank you again and we wish to see you again soon. Bset wishes
5 out of 5
by A verified traveler

Great stay clean n spacious n good location

Posted 27 Nov 2019 on Hotels
We booked the grand suite (with jacuzzi and pool) for 2 adult and 1 child The stay was great room come with ktv system n suana too Location is great too just few mins walk to Mitsui outlet Linkou and if you are driving the room have a free parking garage provide It’s highly recommended
Comment from Hotel Management
20 Dec 2019 by UINN RELAX , Hotel Management
Dear: Anna Rachel Greetings from UINN RELAX Thank you for posting this great review about your visit. We are happy to know that you fully enjoyed our facilities and services and we are looking forward to welcoming you back again! Best regards, UINN RELAX
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Nov 2019 on Hotels
3 out of 5
by A verified traveler

Posted 5 Aug 2019 on Hotels
Comment from Hotel Management
10 Aug 2019 by 悠逸休閒旅館, Hotel Management
Dear : Patricia貴賓您好，非常謝謝您，您的評論，您的鼓勵是我們進步的動力。 我們也期待不久的日子能夠再碰面哦！我們一定會繼續做的更好！
5 out of 5
by A verified traveler

Posted 18 Jul 2019
Comment from Hotel Management
21 Jul 2019 by 悠逸休閒旅館, Hotel Management
親愛的貴賓您好 ! 感謝您入住悠逸休閒旅館， 知道您對於我們的服務與設施感到很滿意，我們感到非常榮幸, 您的鼓勵與意見也是我們進步的最大動力, 期許全體人員維持並提供更貼近旅客需求的服務。 期待您下次再度光臨，給予我們為您用心服務的機會。 祝福您有美好的一天！ 悠逸休閒旅館UINN RELAX
3 out of 5
by A verified traveler

Posted 1 Jul 2019
Good location but cleanliness is not quite good. Will it consider stay there again
Comment from Hotel Management
13 Jul 2019 by UINN RELAX, Hotel Management
Dear : Thank you for sharing your experience at UINN RELAX.We deeply appreciate that you are willing to let us your valuable feedback. We are very sorry to hear that cleanliness has caused you unhappy during your stay. We have notify our housekeeping team to ensure our cleaning standards will not be compromised again. Thank you again for bringing these to our attention. Please know that we are listening and hope to have another chance to welcome you back for a better stay on your next trip.
5 out of 5
by A verified traveler

worth it!

Posted 21 May 2019 on Hotels
The room we stayed is the business suite. Very comfortable and big room. Breakfast is ok. Staff, friendly and very accommodating. Very near Mitsui Outlet Park.
Comment from Hotel Management
29 May 2019 by UINN RELAX , Hotel Management
Dear Jennifer: Greetings from UINN RELAX Thank you for posting this great review about your visit. We are happy to know that you fully enjoyed our facilities and services and we are looking forward to welcoming you back again!
4 out of 5
by A verified traveler

Nice hotel

Posted 2 Apr 2019 on Hotels
Room is clean and huge, free breakfast is a plus. Staff is friendly and helpful. The only complaint we have is the speed of internet. The WiFi speed is so slow in our room.
Comment from Hotel Management
3 May 2019 by UINN RELAX, Hotel Management
Dear : Thank you for taking the time to provide us with your feedback. We take your feedback very seriously as it is our priority to ensure every guest leaves happy and satisfied. We are very sorry to hear about your WiFi speed experience, we have addressed this issue with corresponding teams to working on that. Thank you again for staying with us and for leaving us a thorough review. Thank you again and we wish to see you again soon. Bset wishes UINN RELAX
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