Ratings based on 547 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Front Desk, Hotel Management
Thank you for the wonderful score!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Front Desk, Hotel Management
Thank you for the pleasant score. We hope to see you back in the future and get a perfect score then.
by A verified traveler
Posted 21 Sep 2024
This place is clean, quiet and conveniently located. Staff is excellent. I would suggest improving the concrete in the parking area. There were several cracks that could become a problem in the future. I would definitely recommend this place to others who are traveling.
Comment from Hotel Management
21 Sep 2024 by Front Desk, Hotel Management
Thank you for the pleasant words and score. We look forward to seeing you again when in the area.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Front Desk, Hotel Management
Thank you for the nice score.
by A verified traveler
Posted 6 Sep 2024
Quick check in, staff was very helpful and friendly. Clean and comfortable.
Comment from Hotel Management
8 Sep 2024 by Front Desk, Hotel Management
Thank you for the GREAT review!!
by A verified traveler
Posted 5 Sep 2024
Bed was too soft, pillows too small.
Comment from Hotel Management
8 Sep 2024 by Front Desk, Hotel Management
Thank you for the great score! We are sorry the required mattresses set by HIlton did not Meet your needs, and standard pillows were too small.
by A verified traveler
Dependable
Posted 14 Aug 2024 on HotelsEverything was fine. Thought room was pricey for what it was. But it was standard Hampton inn stay which I rely on. Clean and comfortable enough. Friendly
Comment from Hotel Management
18 Aug 2024 by Front Desk, Hotel Management
Thank you for the wonderful review. We look forward to seeing you again if you are in the area.
by A verified traveler
Room smelled like cigarette smoke
Posted 13 Aug 2024 on HotelsWe booked a non-smoking room but the room smelled like cigarette smoke. The room was next to a smoking room with a door between the 2 rooms. Per the staff this was due to the adjacent smoking room odor making its way to the room via the door. This room should've been designated a smoking room. It was fully booked so we could not be moved. Staff sprayed the room the next day with febreeze which helped a little. I had to respray because smell was starting to return. We always try to stay at Hampton Inns because we've had nothing but great experiences until we stayed at this one. This place could use a refresh.
Comment from Hotel Management
18 Aug 2024 by Front Desk, Hotel Management
We are very sorry the smell from next door was filtering into your room, and that we were unable to move you do to being sold out. You are absolutely correct that we are do for a remodel, hopefully over the winter months.
by A verified traveler from Effingham
Posted 12 Aug 2024
The room was very clean.
Indoor pool water was extremely cold. I had planned for my granddaughters to be able to swim that evening. They only lasted five minutes because the water was so cold.
The beds were very uncomfortable. I felt like I spent the night tossing and turning trying to find it comfortable spot.
The breakfast was very good and there was a full variety of breakfast foods.
Comment from Hotel Management
18 Aug 2024 by Front Desk, Hotel Management
Thank you for the review! We are so sorry to hear your granddaughters were not able to enjoy the pool. This issue is being addressed. We are also in the early stages of a planned remodel for the hotel and hope to see you again in the future.
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Front Desk, Hotel Management
Sorry we did not meet your expectations. I hope you gave us the chance to make things right.
