Ratings based on 543 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Front Desk, Hotel Management
Thank you for the wonderful score!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Front Desk, Hotel Management
Thank you for the pleasant score. We hope to see you back in the future and get a perfect score then.
by A verified traveler
Posted 21 Sep 2024
This place is clean, quiet and conveniently located. Staff is excellent. I would suggest improving the concrete in the parking area. There were several cracks that could become a problem in the future. I would definitely recommend this place to others who are traveling.
Comment from Hotel Management
21 Sep 2024 by Front Desk, Hotel Management
Thank you for the pleasant words and score. We look forward to seeing you again when in the area.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Front Desk, Hotel Management
Thank you for the nice score.
by A verified traveler
Posted 6 Sep 2024
Quick check in, staff was very helpful and friendly. Clean and comfortable.
Comment from Hotel Management
8 Sep 2024 by Front Desk, Hotel Management
Thank you for the GREAT review!!
by A verified traveler
Posted 5 Sep 2024
Bed was too soft, pillows too small.
Comment from Hotel Management
8 Sep 2024 by Front Desk, Hotel Management
Thank you for the great score! We are sorry the required mattresses set by HIlton did not Meet your needs, and standard pillows were too small.
by A verified traveler from Effingham
Posted 12 Aug 2024
The room was very clean.
Indoor pool water was extremely cold. I had planned for my granddaughters to be able to swim that evening. They only lasted five minutes because the water was so cold.
The beds were very uncomfortable. I felt like I spent the night tossing and turning trying to find it comfortable spot.
The breakfast was very good and there was a full variety of breakfast foods.
Comment from Hotel Management
18 Aug 2024 by Front Desk, Hotel Management
Thank you for the review! We are so sorry to hear your granddaughters were not able to enjoy the pool. This issue is being addressed. We are also in the early stages of a planned remodel for the hotel and hope to see you again in the future.
by A verified traveler
Posted 11 Aug 2024
Pool area definitely needs some work, but otherwise it was a good stay.
Comment from Hotel Management
11 Aug 2024 by Front Desk, Hotel Management
We are sorry you felt the entire pool area needs work. The hot tub has not been an amenity for over 3 years, and the entire hotel is do for a remodel in the next several months.
by A verified traveler
Posted 9 Aug 2024
When checking in the front desk attendant lied a said I booked a room with one bed so she put us in a smoking room with 2 beds.
Comment from Hotel Management
11 Aug 2024 by Front Desk, Hotel Management
We do apologize as you were offered a single bed that could also accommodate a roll-a-way in the room also. You chose to take the 2 beds smoking room.
by A verified traveler
Good but in need of an update!
Posted 7 Aug 2024 on HotelsWe stay at Hampton quite often. It is my go to choice especially when I know it is a new / updated hotel! Unfortunately, this hotel needs updating. It is older and it shows, especially in the bathroom. The breakfast buffet was also not up to the normal standards. The hot choices were limited to biscuits / gravy, sausage and oatmeal. As someone who try’s to stay away from heavy carbs, this was frustrating. In the upside, the staff were welcoming, friendly and helpful! The cleanliness was good as always!
Comment from Hotel Management
11 Aug 2024 by Front Desk, Hotel Management
Thank you for the favourable mention of staff!! Yes, we are excited we are do for our remodel in the next several months!! We hope you will choose us again after that time if you return to the area.
