Ratings based on 722 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
It was quite difficult to find
by A verified traveler
Posted 8 Dec 2024
The staff and catering ranked well. But there were a few downsides:
(a) we booked this hotel in particular to use the pool and sauna, but both were shut for the duration of our visit
(b) the location was far out of town, by a garden centre. Not ideal for a day's sightseeing in town.
(c) whilst the evening meals were high quality - our compliments to the chef - the breakfast was rather ordinary.
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Very clean , friendly and the food was very good 👍
by A verified traveler
Posted 30 Sep 2024 on Hotels
by A verified traveler
Posted 19 Sep 2024 on Hotels
Night 16/9 - left most of my lasagne in the restaurant as it was so dry it was inedible. Staff very apologetic, not charged for meal.
Night 16/9 - 23.00 roadworks immediately outside made it impossible to sleep, asked for a different room. Night porter eventually found us another room at 01.00.
Night 16/9 - 04.00, 06.00, 07.00 & 08.00 faulty fire alarm went off several times. Maybe got a total of 4 hours sleep.
Day 17/9 - Buffet breakfast very good, staff friendly and helpful. Reception staff very helpful in dealing with our complaints of the previous night. Was given free breakfasts for the duration of the stay. Staff great.
Day 17/9 - Noticed numerous stains (the type that seem to be almost like tar) on the pink carpet, several areas around bath with bad black mould, badly cracked handle on bath with ingrained dirt, several rusty spots on the oil-filled towel rail which was also leaking oil, build-up of dirt at the back of the sink where the silicone hadn't been kept clean.
Night 17/9 - Had a drink in the bar then left the hotel for something to eat. Bar staff friendly. No other problems that night.
Day 18/9 - Great breakfast again, staff very good.
Night 18/9 - Had a drink in the bar then went to Hickory's Smokehouse next door (nothing to do with the hotel) for a truly awful meal that had fat and gristle with all of their meat. Cleaning staff had not left any toilet paper so we used the facial tissues.
Day 19/9 - Good breakfast, reception friendly checking out.
by A verified traveler
Posted 19 Sep 2024 on Hotels
by A verified traveler
Posted 18 Sep 2024 on Hotels
by A verified traveler
A bit tired
Posted 18 Sep 2024 on HotelsThis hotel has lovely staff, a nice pool that made it - but is very tired and tatty round the edges. The age and stage of the property makes it hard to clean I imagine, particularly the very old changing rooms for the swimming pool.
by A verified traveler
Posted 18 Sep 2024 on Hotels
Nice hotel and Very helpful staff a positive experience apart from the fire alarm going off twice in the night.
