Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
The property was beautiful!
The advice on pubs to visit was spot on by the young man behind the front desk, I believe his name was Alexander. Well done and Thank you!
by A verified traveler
Posted 18 Nov 2024
Parking was full. Staff did not help with luggage. Despite having requested a quiet room, loud music was heard in the late evening- they change our room-Staff were not friendly.
by A verified traveler
Posted 15 Nov 2024
The hotel is modern and stylish but not too upmarket. The room has a good, hard bed; the area is quiet, a little further away from the centre of the town and it allows decent sleep. The breakfast is very good if you pay for it.. ( it’s worth the money ) .. The kitchen is a good standard, and, there’s a bar. It’s a very good hotel, believe!!
by A verified traveler
Posted 13 Nov 2024
Very walkable area. Safe area.
Good value. Restaurant excellent. Front desk staff wonderful.
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Was clean and comfortable!
by A verified traveler
Posted 4 Nov 2024
This hotel was conveniently located and walkable to the castle and downtown. The staff was really nice and overall the hotel was clean. We would definitely stay again.
by A verified traveler
Posted 30 Oct 2024
by A verified traveler from Durham
Posted 24 Oct 2024
A very nice place with decent rooms that is somewhat tarnished by the service and experience in the restaurant and service at the front desk. I was seated by myself in a highly visible part of the restaurant. My drink order was taken. 20 minutes past and no follow-up for my food order. I had to go to the bar and ask someone to find my waiter so I could place my order. The bartender made no effort to do so, and eventually the waiter came by the table with no apology and simply asked what I would like to eat. My meal came out pretty quickly, in about 15 more minutes. After that, I watched my waiter walk by my table 3-4 times, only to clean up other tables near me. Never asked if I wanted anything else. Never asked if I needed another drink. I had to walk back to the bar to order another soda. My bill was never brought to me, and I had to walk to the bar to ask them to put the bill on my room. At which point, I had to wait at the bar for another 10 minutes until they verified that they could, indeed, put it on my room. Very strange service experience for an otherwise very nice building.
by A verified traveler
Posted 18 Oct 2024
Quality
