Ratings based on 403 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Sébastien, Hotel Management
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Bien cordialement,Sébastien.
by A verified traveler
Posted 15 Oct 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by Sébastien, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Bien cordialement,Sébastien.
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Sébastien, Hotel Management
Bonjour Monsieur,Nous vous remercions d'avoir pris le temps de laisser un commentaire suite à votre passage à l'hôtel Ibis Villefranche sur Saône.Nous sommes ravis que vous ayez apprécié ce séjour parmi nous et espérons avoir le plaisir de vous accueillir à nouveau prochainement,Bien cordialement,Sébastien
by A verified traveler
Posted 22 Apr 2024
Unfortunately the specifically booked (and confirmed via telephone) twin access room wasn’t set up for our visit (perhaps too short notice). The staff found a good solution and were helpful.
The restaurant was overbooked, stressed staff, no knives to eat with, slow service, salad was unwashed … not great.
Comment from Hotel Management
23 Apr 2024 by Mathilde, Hotel Management
Madame, Monsieur,Thank you for taking the time to tell us about your experience at the ibis Lyon Villefranche-sur-Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mathilde
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by SEBASTIEN, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Bien cordialement,Sébastien
by A verified traveler
Posted 8 Sep 2023
Comment from Hotel Management
19 Sep 2023 by Mathilde, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bien cordialement,Mathilde.
by A verified traveler
Posted 7 Sep 2023
Great stopover point on way to the Med, just off the motorway. Restaurant on-site helpful after a long day driving. Rooms comfortable and clean.
Comment from Hotel Management
19 Sep 2023 by Mathilde, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bien cordialement,Mathilde.
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
1 Sep 2023 by Mathilde, Hotel Management
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Bien cordialement,Mathilde.
by A verified traveler
Posted 20 Aug 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by Mathilde, Hotel Management
Madame/Monsieur,Nous vous remercions pour vos commentaires suite à votre séjour à ibis Lyon Villefranche-sur-Saône.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, Bien cordialement,Mathilde.
by A verified traveler
Posted 30 Jul 2023
We booked 3 rooms for a wedding that was a few kilometres away. We liked the convenience, the free parking and the staff at the desk was welcoming. Unfortunately, cleaning staff walked us up as they entered the room in the morning (at 9am) without knocking
Comment from Hotel Management
31 Jul 2023 by Stéphanie., Hotel Management
Good afternoon,Thank you for taking the time to write to us following your stay. I'm sorry to hear that you were woken up by housekeeping. Do not hesitate to put at your door the "Do not disturb" so that you can rest.Looking forward to welcoming you next time.Best regards.
