Ratings based on 139 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from thousand oaks
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Palmetto Hotel Business La Perla, Hotel Management
Estimada Carmen,Muchas gracias por calificar nuestros servicios.La esperamos pronto!Atentamente,Palmetto Hoteles
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Palmetto Hotel Business La Perla, Hotel Management
Estimada Jorge,Muchas gracias por calificar nuestros servicios.Lo esperamos pronto!Atentamente,Palmetto Hoteles
by A verified traveler
Posted 1 Jul 2024
It was so loud and parts of the hotel are under construction.
Comment from Hotel Management
9 Jul 2024 by Hotel Palmetto La Perla, Hotel Management
We appreciate your comments about your recent stay. We sincerely regret the inconvenience caused by noise and construction areas at our hotel. Your feedback is very valuable to us and we will use it to improve our facilities and services.We hope you will give us another chance in the future to show you the positive changes we have implemented.Sincerely,Palmetto Hoteles
by A verified traveler
Posted 4 Jun 2024
One of the worst places that you can stay. Pictures are not accurate of what is the reality. Stay out of this place. Mattress so hard linen all stained is just horrible place.
Comment from Hotel Management
19 Jun 2024 by Hotel Palmetto La Perla, Hotel Management
Dear Christian,We are sincerely sorry to hear that your stay was not what you expected. Your feedback is very important to us and we are taking immediate steps to address these issues. We appreciate your feedback and are committed to improving to provide an improved experience in the future.Sincerely,Palmetto Hoteles
by A verified traveler
Posted 10 Apr 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by Hotel Palmetto La Perla, Hotel Management
Estimado Alvaro,Muchas gracias por calificar nuestros servicios.Lo esperamos pronto!Atentamente,Palmetto Hoteles
by A verified traveler
Posted 2 Apr 2024
Great!
Comment from Hotel Management
4 Apr 2024 by Hotel Palmetto La Perla. , Hotel Management
Estimada Daisy,Nos complace enormemente recibir su alta puntuación en Expedia y sus amables palabras sobre su estadía en nuestro hotel. Su satisfacción es nuestra máxima prioridad, y nos llena de alegría saber que disfrutó de su experiencia con nosotros.Esperamos darle la bienvenida nuevamente en el futuro y seguir superando sus expectativas.
by A verified traveler
Posted 8 Jan 2024
Not much to say about this peoperty other that is in need of attention to detail.
Comment from Hotel Management
11 Mar 2024 by Hotel Palmetto La Perla. , Hotel Management
Dear Patrick,It is a pleasure to greet you and thank you for your valuable comments.We apologize for the inconvenience caused and hope to find other ways to improve our service during your next stay.Thank you once again for your preference and wishing you all the best.
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
11 Mar 2024 by Hotel Palmetto La Perla. , Hotel Management
Estimado Patrick,Muchas gracias por calificar nuestros servicios.Lo esperamos pronto!
by A verified traveler
Pleasant surprise - would stay again.
Posted 10 Oct 2023 on HotelsFlight was delayed overnight, so I booked a hotel closer to the airport. Although only there for four hours - it was very nice. Clean, comfortable, and welcoming to a weary traveler at 11PM.
Comment from Hotel Management
11 Mar 2024 by Hotel Palmetto La Perla. , Hotel Management
Dear Doug,Thank you very much for your visit and for sharing your experience about your recent stay. It is a pleasure for us to know that you enjoyed our passion for details, which is precisely what allows us to offer you a unique experience. We will be happy to welcome you again.
by A verified traveler
Posted 8 Sep 2023
Was asked to leave the key from the room at the front desk every time I get out . Breakfast was empty and never was refill
Comment from Hotel Management
8 Sep 2023 by Hotel Palmetto La Perla. , Hotel Management
Dear Edwin, It is a pleasure to greet you and thank you for your valuable feedback. We apologize for the inconvenience caused and look forward to finding other ways to make things right upon your next stay with us. Thank you once again for your preference and wishing you all the best.
