Ratings based on 43 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jul 2023
by A verified traveler
Posted 27 Mar 2023 on Orbitz
Best value for your money. The location is prime, close to everything. Don' t expect a 5 star hotel but the room is clean, with hot water, tv, etc.
by A verified traveler
Posted 26 Oct 2022
I don’t recommend it to families. Place is dirty and cold.
by A verified traveler
Posted 20 Sep 2022
It was a small room maybe for a child tiny room .the bed was not comfortable for the price ..not really worth it ..i didnt like it ..i did like the restaurant around the corner ..healthy food and friendly atmosphere..the hotel sucks !:)
Comment from Hotel Management
10 Oct 2022 by DA, Hotel Management
Disculpe las molestias, estamos trabajando para mejorar el servicio, su opinión será tomada en cuenta, muchas gracias.
by A verified traveler
Posted 21 Aug 2022
In the middle of the upscale San Isidro district.
Safe and convenient area. Relatively walking distance to some nice restaurants and shopping area.
by A verified traveler
Posted 14 Apr 2022
The customer service is wonderful! You can contact the hotel before to do necessary arrangements. The place is great! not many amenities but good enough to stay, plenty restaurants and places to visit are around the area!
by A verified traveler
Posted 2 Apr 2021
good location and good staff************** good stay overall
Comment from Hotel Management
5 Apr 2021 by DA, Hotel Management
Lo esperamos nuevamente :)
by A verified traveler
Posted 27 Oct 2020
The location of the hotel is good, rooms for the price are okay. The noise of the construction, in the back of the property, is uncomfortable.
Comment from Hotel Management
7 Dec 2020 by DA, Hotel Management
We apologize for the inconvenience, we are working to improve the service, your opinion will be taken into consideration, thank you very much.
by A verified traveler from Austin, TX
Posted 7 Nov 2019
An absolute disaster of a hotel!
1. When I called to ensure that someone would let me in, as per late check-in instructions, I spoke in English and got hung up on!
2. When I found a Spanish speaker to call them, it was a very complicated process and long conversation.
3. They refused to honor the Expedia rate because they did not have the single room that I booked and forced me to pay for a double. This was not mentioned until I got there.
4. Room was on the 6th floor, with no elevator.
5. Building is under construction and to get from the reception to a room, you walk through a construction site.
6. Comforter and pillows were filthy and there was hair on the sheets.
7. Construction is very low grade and the insulation minimal; cold air gets in and so does the noise from the street, even on the 6th floor.
8. Shower isn't well insulated; water leaked all over the bathroom and spilled into the bedroom.
9. There was only one towel (in a double) and the tiniest bar of hotel soap I've ever seen; it was just barely enough for one shower.
10. There is no internal telephone; if you need anything, you'd have to go down 6 flights of stairs to get it.
11. Walking through the construction in the morning, I had to pass construction workers and squeeze between a truck and wall to get through to the reception.
12. On check-out, I told the English speaking receptionist about my experience, but she didn't even apologize for it.
I would not stay here again even if it was for free!
Comment from Hotel Management
5 Dec 2019 by DA, Hotel Management
We apologize for the inconvenience, we are working to improve the service, your opinion will be taken into consideration, thank you very much.
by A verified traveler
Posted 11 Aug 2019
From the bathrooms to blankets everything is dirty.
Comment from Hotel Management
17 Aug 2019 by DA, Hotel Management
We apologize for the inconvenience, we are working to improve the service, your opinion will be taken into consideration, thank you very much.
