Ratings based on 599 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
Do not stay here. We walked out as you couldnt open a window without others being able to enter your room. Very poor state of repair. Bad smelling rooms. No space in the rooms. No aircon
Comment from Hotel Management
22 Oct 2024 by Directeur, Hotel Management
Dear, I am sorry to hear that your stay did not meet your expectations. The problems you encountered included the inability to properly ventilate the room without compromising safety, the state of repair of the premises and the unpleasant odours. We take these comments very seriously.We will immediately look into these aspects to correct the problems you have pointed out. With regard to the space in the rooms and the lack of air conditioning, we understand that this may have caused discomfort, and we are considering solutions to improve these points.We apologise for any inconvenience this may have caused you, and we look forward to welcoming you in better conditions in the future.Best,
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Manager, Hotel Management
Cher client,Nous vous remercions d'avoir pris le temps de nous donner votre avis sur votre séjour. Les commentaires de nos clients sont toujours les bienvenus et sont source d'amélioration constante. Nous avons pris bonnes notes et fessons en sorte d’améliorer notre objectif de donner la satisfaction aux attentes de nos clients. La satisfaction, le bien-être et le confort de nos clients sont une priorité. Nous espérons vous revoir prochainement. Cordialement,Abdoulaye
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Directeur, Hotel Management
Chère cliente,Nous vous remercions d'avoir pris le temps de nous donner votre avis sur votre séjour. Les commentaires de nos clients sont toujours les bienvenus et sont source d'amélioration constante. La satisfaction, le bien-être et le confort de nos clients sont une priorité. Nous espérons vous revoir prochainement. Cordialement,Abdoulaye
by A verified traveler
Posted 9 Apr 2024
Cleaners knocking on the door at 8am and slamming doors is really annoying!
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Dear,We thank you for taking the time to give us your opinion on your stay. Feedback from our customers is always welcome and is a source of constant improvement.We are sorry for the inconvenience caused by this situation and understand that this may have affected your stay. We have taken note of your comments and are working to improve our objective of meeting our customers' expectations. We will ensure that this does not happen again by restoring these inconveniences. We hope to see you again soon.Best regards,Abdoulaye
by A verified traveler
Posted 6 Apr 2024 on Hotels
Comment from Hotel Management
25 Apr 2024 by Directeur, Hotel Management
Chère cliente, cher client,Nous vous remercions d'avoir pris le temps de nous donner votre avis sur votre séjour. Les commentaires de nos clients sont toujours les bienvenus et sont source d'amélioration constante. La satisfaction, le bien-être et le confort de nos clients sont une priorité.Nous espérons vous revoir prochainement.Cordialement,Abdoulaye
by A verified traveler
Posted 13 Oct 2023
Decent continental breakfast, friendly staff
Comment from Hotel Management
20 Oct 2023 by Manager, Hotel Management
Dear Customer,We thank you for giving us your opinion on your stay. Feedback from our customers is always welcome and is a source of constant improvement.We are happy to see that you appreciated our personalized welcome, smiling and attentive to our customers. We thank you for these compliments.Looking forward to seeing you again soon.best regards,Abdoulaye
by A verified traveler
Posted 6 Oct 2023 on Hotels
Comment from Hotel Management
6 Oct 2023 by Directeur, Hotel Management
Chère cliente, cher client, Nous vous remercions d'avoir pris le temps de nous donner votre avis sur votre séjour. Les commentaires de nos clients sont toujours les bienvenus et sont source d'amélioration constante. La satisfaction, le bien-être et le confort de nos clients sont une priorité. Nous espérons vous revoir prochainement. Cordialement,Abdoulaye
by A verified traveler
Absolutely Awful
Posted 25 Sep 2023 on HotelsAwful place. Hotel is run down. Bathroom is just a plastic pod in corner of exceptionally small room. One flat pillow to each bed, no wardrobe. Windows to each room (we had 3) had been broken into at some point.
Light bulbs missing, room not cleaned everyday and no outside lighting working on stairways or passage to rooms. Its a mugging or worse waiting to happen. When we checked in we were told 'stick together, there are bad people around here'.
Breakfast is just toast, croissant and jam in a plastic seated area next to the check in desk.
Would never ever stay there again.
Comment from Hotel Management
6 Oct 2023 by Manager, Hotel Management
Dear customer, Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't succeed this time. If you give us the opportunity to regain your trust, we will be delighted to offer you the very best that our customers enjoy every day.Best regards
by A verified traveler
Posted 15 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by Directeur, Hotel Management
Chère cliente, cher client, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité. Nous espérons vous revoir prochainement. Cordialement,Abdoulaye
by A verified traveler
Posted 30 Aug 2023
Good property for the price
Comment from Hotel Management
25 Sep 2023 by Manager, Hotel Management
Dear Client,We thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. The satisfaction of our customers is our priority. We hope to see you again soon.Sincerely,Abdoulaye
