Ratings based on 557 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lidcombe
Posted 13 Nov 2024
This is a basic hotel though room was clean and tidy.
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 18 Aug 2024
Very bad
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 19 Jun 2024
Booked due to good price but found room in quite dirty conditions shower curtains broken ants around
by A verified traveler
Posted 18 Jun 2024 on Hotels
by A verified traveler
Shocking Experience
Posted 11 May 2024 on HotelsAdvertised as having 24/7 access and with an emergency phone number to contact after midnight, my clients arrived at 5am, no one was at the hotel and no one answered the phones
90 minutes of arguing with hotels.com “help” line followed, with them telling me that I’d booked the wrong day and that the hotel didn’t have 24/7 access. I repeatedly offered to email them my confirmation receipt from them which clearly showed the correct date and a photo of the hotel auto admission machine, (which didn’t work) that was embossed with 24/7.
Eventually after going through a rep and a supervisor and having neither of them prepared to even humour me by looking at my email confirmation, they gave in, I sent them the email, they then admitted that they had been looking at the wrong booking, but tried to blame me, for what, I still don’t know. Funnily enough though, the have refunded the whole of the hotel booking and given me £200 of vouchers towards future bookings, which would suggest that they know they were in the wrong.
Back to the hotel who in the morning tried to make out that we had not called them to gain access, my colleague then showed them his call history which showed sixteen separate calls within the 90 minutes we were kept waiting.
So three guests and myself lost a nights sleep because the hotel staff presumably went to sleep and didn’t wake up when they were phoned and even worse in my opinion, were two members of the hotels.com team, one of whom was a senior supervisor
by A verified traveler
Posted 2 Jan 2024
by A verified traveler
Posted 24 Sep 2023
Excellent value for money …really clean and comfy although basic and unique … but for a cheap clean place to lay your head ..absolutely would stay again
by A verified traveler
Posted 24 Sep 2023
Terrible worse place ever stayed
