Ratings based on 328 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
It was a comfortable week plus stay for our group.
by A verified traveler from Thiaroye
Posted 31 Jul 2024
i did not recommend the services was not good
Comment from Hotel Management
31 Jul 2024 by Simon - Service commercial, Hotel Management
Dear Sir,Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. I am sorry that your experience did not meet your expectations.Could you give us more details about the aspects of the services that you did not like?At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Sincerely,
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Work trip
Posted 11 Jul 2024 on HotelsGreat hotel and staff in a very central area the only issue i had was the evening restaurant and its lack of vegetarian options basically salad or omlette and chips but locally there are some very good alternatives
Comment from Hotel Management
31 Jul 2024 by Simon - Service commercial, Hotel Management
Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. Concerning the restaurant, our staff stay available to propose you vegetarian alternative not present on the menu.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Simon - Service commercial, Hotel Management
Cher monsieur, Nous vous remercions pour votre excellente note suite à votre séjour dans notre établissement. Au plaisir de vous accueillir de nouveau lors d'un prochain séjour.
by A verified traveler
Posted 11 Apr 2024 on Hotels
by A verified traveler
Posted 22 Feb 2024
Poor, breakfast was shockingly small for over €20! Bed was rock hard, rooms very noisy. Parking is a joke and not enough staff speak English
Comment from Hotel Management
26 Feb 2024 by Simon - Service commercial, Hotel Management
Dear Steven,Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix - Grand Hôtel. We are surprised that the breakast disappointed you. This breakfast fits to the ACCOR breakfast standard. But we take your comment into account, don't hesitate to advice us if you have ideas to improve it.All our bedding is currently being changed.About Our parking is parking more our parking lot is suitable for city vehicles but an Audi Q7 has already parked there.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Simon - Service commercial
by A verified traveler
Posted 23 Nov 2023
by A verified traveler
Posted 15 Nov 2023 on Hotels
by A verified traveler
Posted 1 Nov 2023 on Hotels
