Ratings based on 328 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I recently had the pleasure of staying at the Logis Hotel Restaurant des Acacias Lille Tourcoing in Neuville-en-Ferrain. From the moment I arrived, the staff impressed me with their friendliness, efficiency, and willingness to ensure every guest feels welcome and cared for. They truly made my stay a pleasure.
The rooms were spotless, with a high standard of cleanliness both in the bedroom and bathroom, which added to the comfort of the experience. The attention to detail was evident, and I felt at ease throughout my stay.
The restaurant area was another highlight—a pleasant and inviting space with a warm atmosphere, perfect for enjoying a delicious meal. The added convenience of free parking was invaluable, especially since I have mobility issues. Having such accessible amenities made my visit so much easier and stress-free.
Overall, this is a fantastic place to stay, whether for leisure or business. I’m already looking forward to returning next year if I have the chance! Highly recommended for anyone seeking a clean, comfortable, and welcoming hotel in the Nord region of France.
Comment from Hotel Management
19 Nov 2024 by Author, Hotel Management
Cher Christopher,
Whaou!!!!
Un grand merci pour ce commentaire si chaleureux et détaillé ! Nous sommes tellement ravis d'apprendre que vous avez passé un excellent séjour parmi nous. C'est un vrai plaisir de savoir que notre équipe a su répondre à vos attentes et rendre votre expérience encore plus agréable. Votre satisfaction est notre priorité, et nous serons ravis de vous accueillir à nouveau lors de votre prochaine visite à Neuville-en-Ferrain.
Nous vous remercions également pour vos éloges sur la propreté des chambres, l'atmosphère du restaurant, ainsi que l'accessibilité de notre établissement. Nous faisons toujours de notre mieux pour offrir un séjour confortable à tous nos clients, et vos retours sont une belle récompense pour notre équipe.
Nous espérons vous revoir très bientôt et vous souhaitons d'ici là de belles aventures !
Christelle
La directrice de l'hôtel
by A verified traveler
Posted 10 Aug 2024
Staff was accommodating and nice. I was late to buffet and they offered to get breakfast items I missed.
by A verified traveler
Posted 7 Apr 2024
Clean, good value convenient stopover. Restaurant exceed expectations
Comment from Hotel Management
8 Apr 2024 by Christelle, Hotel Management
Dear Guest,Thank you very much for your kind words! We are delighted that you found our establishment clean and good value for money. It is also pleasing to hear that our restaurant exceeded your expectations. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Thank you for taking the time to share your experience!Best regardsChristelle BouilliezThe Manager of the hotel
by A verified traveler
Posted 25 Jan 2024
Facilities are all clean and useful.
I recommend to stay here!
Comment from Hotel Management
4 Mar 2024 by CB, Hotel Management
Dear Guest,Thank you so much for your kind words! We are delighted that you enjoyed the cleanliness and usefulness of our facilities. It's a pleasure to know that you had a pleasant stay. We look forward to welcoming you back.Christelle BouilliezThe Manager of the hôtel
by A verified traveler
Posted 9 Oct 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Lucie Joly, Hotel Management
Bonjour,Nous vous remercions pour cette belle notation.Au plaisir de vous accueillir de nouveau.Bien à vousLucie JolyDirectrice
by A verified traveler
Posted 12 Sep 2023 on Hotels
Comment from Hotel Management
16 Sep 2023 by Lucie Joly Directrice, Hotel Management
Bonjour Monsieur,Nous vous remercions pour cette excellente note.Nous sommes ravis d'avoir répondu pleinement à vos attentes.Bien à vous Lucie JolyDirectrice
by A verified traveler
Posted 8 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Lucie Joly , Hotel Management
Bonjour Monsieur,Nous avons bien reçu votre notation suite à votre séjour dans notre hôtel.Pouvez-vous nous donner de plus amples détails ?En effet la satisfaction de nos clients est notre priorité et vos retours sont donc très importants pour nous.Vous en remerciant par avance.Bien à vousLucie JolyDirectrice
by A verified traveler
Posted 24 May 2022
Room was nice and clean and came with multiple water bottles. Staff was very nice and the restaurant was nice as well.
Comment from Hotel Management
29 Jun 2022 by Lucie Joly, Hotel Management
Dear Sir,
We are delighted that your stay with us went so well.
We look forward to welcoming you again.
Kind Regards
Lucie Joly
Directrice
by A verified traveler
Posted 17 Feb 2022 on Ebookers
Staff were polite, friendly and helpful. Nothing was too much trouble and they are all, without exception, a credit to your hotel.
Comment from Hotel Management
18 Feb 2022 by Lucie Joly Manager, Hotel Management
Dear Guest,
Thank you for your kind review.
Our team always aim to deliver the best experience possible to all our guests and are ready to assist at any time. They will be delighted to know of the impact they had on your experience and to know that their efforts were appreciated.
We hope to welcome you back in the future.
Kindest Regards
by A verified traveler
Good value
Posted 3 Nov 2021 on HotelsGood economy + stay
Comment from Hotel Management
5 Nov 2021 by DDW, Hotel Management
Dear Denis
thank you for your review and the nice score you gave us.
We always try to welcome our guests as best as possible
Hopefully we see you soon back in our hotel.
Best Regards,
Didier DE WEERDT
Owner
