Ratings based on 395 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024
What the pictures don’t show is that, the toilet is so tiny that I couldn’t stretch out my 2 hands while inside the toilet ( and by toilet I mean the wc, the washing basin and the shower room combined ). And this tiny toilet doent even have an extraction fan inside of it so Goodluck with any smell that could get into the room. The rooms don’t have a ventilation system so you can only open the window for fresh air to come in. When I was searching for a place, I remember considering this hotel vs travel lodge and decided to save about £8 or so by going for this as the sq ft of the rooms were the same. Well that was a huge mistake for the reasons above.
Comment from Hotel Management
11 Aug 2024 by Henri, Hotel Management
Hello Thank you for your review. We are sorry that the surface area was not to your liking.cordially yoursHenri
by A verified traveler
Posted 14 Apr 2024
The staff were friendly and very helpful. We only booked at the last minute and we were able to request a ground floor room. There is a good selection of places to have an evening meal within walking distance from the hotel, but the area around the hotel is very quiet. Everywhere was very clean and well looked after.
by A verified traveler
Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Bazza B, Hotel Management
Bonjour Neil, Nous avons bien pris note de votre commentaire, et nous vous remercions d’avoir pris le temps de nous écrire. La satisfaction de nos clients étant notre priorité, nous sommes très heureux que vous ayez apprécié la qualité de nos services. C'est exactement le genre de commentaire qui donne une continuité à la motivation de nos équipes et qui nous conforte dans la rigueur que nous mettons dans notre travail. Mon équipe et moi-même serions heureux de vous accueillir de nouveau. Cordialement. Bazza.B.
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
27 Oct 2023 by Bazza B, Hotel Management
Bonjour Liam, Nous souhaitons tout d'abord vous remercier d'avoir pris le temps de poster un commentaire concernant votre séjour dans notre hôtel. Votre avis compte pour nous et nous permets d'apporter les corrections nécessaires à nos services et nous sommes ravis que vous ayez apprécié votre séjour. Dans l’attente du plaisir de vous accueillir de nouveau. Cordialement. Bazza.B
by A verified traveler
Posted 6 Oct 2023 on Hotels
OK short stop for rugby, not a long term stay, but ok for the one night
Comment from Hotel Management
11 Oct 2023 by Bazza B, Hotel Management
Hello Austin, First of all, we would like to thank you for taking the time to post a review regarding your stay at our hotel. Your opinion matters to us and allows us to make the necessary corrections to our services and we are delighted that you enjoyed your stay. Looking forward to welcoming you. Sincerely. Bazza.B
by A verified traveler
Posted 25 Sep 2023
For what we needed this hotel was ideal. Rooms are small and compact but no complaints at all. Affordable, clean, tidy and beds were very comfy. Served its purpose as somewhere to drop off our stuff and then come back to get our heads down. Hotel staff were a pleasure to deal with and very friendly, helped us check in early and had details to hand for local transport and taxis. Retail park the Hotel is on is absolutely loaded too, supermarkets, restaurants, bars, fast food and boulangeries galore. We drove and from Dunkirk it was about a 45 min drive. To get in to Lille was simple and easy enough, 5-10 min walk to train station, 5 mins on train and then straight on to the Metro. (Taxi back at 1 in the morning was about 40 euros from smack bang the centre of Lille.) If in Lille again we'll definitely be back and will use again.
Comment from Hotel Management
30 Sep 2023 by Bazza B, Hotel Management
Good Morning John ,We thank you for taking the time to leave us your opinion and we are pleased to learn that our services and services met your expectations. As customer satisfaction is our priority, we are very happy that you appreciated the quality of our services. This is exactly the kind of comment that gives continuity to the motivation of our teams and which reassures us in the rigor we put into our work. Thank you for highlighting the welcome of the staff, the comfort and cleanliness in the room as well as our ideal location off the highway in a commercial area. Hoping to see you again soon, Kind regards. Bazza.B
by A verified traveler
A run down wreck
Posted 24 Sep 2023 on HotelsThe image in my mind when you pay approx €250 for a night is a hotel room with a little luxury. What you get is a shoebox. The doors don’t shut or close properly, the bathroom is so small you have to step out backwards because ita too tight to turn around in. The lighting is ridiculous, better to use the torch on your mobile phone to see then rely on a wall light in the corner with the luminescence of a candle. It seemed clean enough, but no wonder the hotel had some availability for the rugby world cup, I should have checked other reviews before blindly booking this disaster.
Comment from Hotel Management
27 Oct 2023 by Bazza B, Hotel Management
Dear CustomerWe would first like to thank you for taking the time to post a review regarding your stay at our hotel. We are sorry for the discomfort you felt during your stay in our establishment, please note that we were in the middle of an event weekend which justifies our rate. Please note that for any problem noticed in your room upon your arrival you can come see reception so we will see if we have another room available. We are sorry for the discomfort caused by the size of our rooms and their bathrooms but unfortunately we cannot enlarge them; they meet the standards of the Louvre Hotels group and are indicated on the websites.Thank you for emphasizing the cleanliness of the place despite everything. Despite the inconvenience, we hope to be able to welcome you back to our establishment during another visit to the region.Yours sincerelyBazza.B
by A verified traveler
Simple and comfortable
Posted 23 Apr 2023 on HotelsWe had to check in late and we’re able to do via an automated machine outside of the hotel door. It gave us no issue and we were able to get into our room quickly. The room was clean and simple, and had everything needed for a restful night.
Comment from Hotel Management
24 Apr 2023 by Bazza B, Hotel Management
Dear Salome, thank you for taking the time to review our establishment. We are delighted that you enjoyed all of our services. The satisfaction of our customers is our priority.Looking forward to seeing you again soon.Cordially.Bazza.B
by A verified traveler
Posted 20 Nov 2022 on Hotels
Comment from Hotel Management
21 Nov 2022 by Bazza B, Hotel Management
Cher Remi, Nous vous remercions d'avoir pris le temps d'évaluer notre établissement. Nous sommes ravis que vous ayez apprécié l'ensemble de nos services. Au plaisir de vous accueillir prochainement. Cordialement. Bazza B
by A verified traveler
Posted 10 May 2022 on Hotels
Comment from Hotel Management
10 May 2022 by Mimount D, Hotel Management
Cher Client, Nous vous remercions d'avoir pris le temps d'évaluer notre établissement. Quel plaisir de vous lire, votre satisfaction est notre récompense ! Au plaisir de vous accueillir prochainement, Cordialement
