Ratings based on 140 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Beautiful room in a central location. Like many old buildings, there is no lift access and reception is up a staircase so you’ll need to haul your bags up and down flights of stairs. Not staffed after 9.30pm so you need to call someone off site to open to door for access. Reception was not there most of the time and there is no secure storage for your bags if you want somewhere to leave them once you’ve checked out.
Otherwise, rooms were really nice and it was a little noisy due to central location but that is as expected.
Comment from Hotel Management
7 Oct 2024 by Laila réceptionniste, Hotel Management
Dear Varina,Thank you for your very kind comment. Regarding the reception, I believe you may have confused us with another hotel. We actually have a reception open 24/7, so there was certainly a member of staff available.We look forward to seeing you again soon!
by A verified traveler
Posted 2 Oct 2024
Staff was very kind but the rooms can be cleaner from bugs.
Comment from Hotel Management
7 Oct 2024 by Laila réceptionniste, Hotel Management
Dear Sir Darion, Thank you for your feedback. We're glad you appreciated the friendliness of our staff. We apologize for the cleanliness issues in the rooms and the presence of insects. Please rest assured that we take your comments very seriously and will strengthen our cleaning protocols and pest control measures to ensure a more pleasant experience for our future guests.
by A verified traveler
Posted 27 Aug 2024
Very conveniently located hotel right in the centre of town. Comfortable and quiet room.
Comment from Hotel Management
2 Sep 2024 by Laila réceptionniste, Hotel Management
Dear Sir Stuart, Thank you for your feedback! We’re delighted to hear that you enjoyed our central location and found your room comfortable and quiet. We look forward to welcoming you back soon!
by A verified traveler
Posted 3 Aug 2024
Make sure you can climb stairs. There is no elevator and the hotel is on a second floor. It is also in a walkable area so you cannot take a cab into the area. Breakfast was delicious and cheap.A bit expensive for the quality of the rooms.
Comment from Hotel Management
7 Aug 2024 by Laila réceptionniste, Hotel Management
Dear Margarita,Thank you for your comment.We would like to remind our future guests that our hotel is indeed located in a building without an elevator, which can pose difficulties for some people. However, this detail is noted on all our reservation sites. Additionally, as we are located in a pedestrian zone, taxi access is not possible after 11:00 AM.We are delighted that you enjoyed our breakfast and we take note of your comments regarding the quality of the rooms. We continually work to improve our services to offer the best possible experience to our guests.Best regards,The Reception Team
by A verified traveler
Quelle belle hotel !
Posted 29 Jun 2024 on HotelsLe personnel était très charmant et accueillant. Ils ont été très patients avec mon français et nous ont beaucoup aidés à nous enregistrer et au petit-déjeuner. Les chambres étaient très spacieuses et confortables. Nous recommandons vivement cet hôtel.
Comment from Hotel Management
2 Aug 2024 by Laila réceptionniste, Hotel Management
Cher Christopher, Merci beaucoup pour votre commentaire élogieux! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous. Notre équipe est toujours heureuse d'accueillir nos invités avec chaleur et patience, et nous sommes ravis que nos efforts pour vous aider, notamment avec la langue, aient été appréciés. C'est également un plaisir de savoir que vous avez trouvé nos chambres spacieuses et confortables. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !Dear Christopher,Thank you very much for your kind words! We are delighted to hear that you enjoyed your stay with us. Our team always strives to welcome our guests with warmth and patience, and we're glad that our efforts to assist you, especially with the language, were appreciated. It's also a pleasure to know that you found our rooms spacious and comfortable. We hope to have the pleasure of welcoming you again soon!Best regards,
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
28 May 2024 by Lucas réceptionniste , Hotel Management
Bonjour Yeon-Kyeong,Je suis vraiment désolé d'apprendre que votre expérience chez nous n'a pas été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et il est clair que nous avons échoué cette fois-ci. Je vous prie d'accepter nos excuses les plus sincères.Pourriez-vous, s'il vous plaît, nous fournir plus de détails sur ce qui n'a pas été satisfaisant lors de votre séjour ? Nous aimerions comprendre les problèmes que vous avez rencontrés afin de les corriger immédiatement et de nous assurer qu'ils ne se reproduisent plus à l'avenir.Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience bien meilleure.Cordialement,Lucas, réceptionniste.
by A verified traveler
Posted 7 Apr 2024 on Hotels
Only stayed one night but very convenient to the centre. Clean and comfy room.
Comment from Hotel Management
8 Apr 2024 by Lucas réceptionniste , Hotel Management
Hello Mr Naton,Thank you for taking the time to send us your feedback.A very big thank you for your stay with us. We are happy to know that it went well.All your comments are important to us. They are all taken into account with the sole objective of satisfying you further.We will be happy to share new moments with you.See you soon.Lucas, receptionist
by A verified traveler
Posted 9 Feb 2024
A great, friendly hotel, good service, a shirt walk from the railway station.
Comment from Hotel Management
10 Feb 2024 by Lucas réceptionniste , Hotel Management
Hi Ian;Thank you for taking the time to send us your feedback.A very big thank you for your stay with us. We are happy to know that it went well.All your comments are important to us. They are all taken into account with the sole objective of making you more satisfied.We will be happy to share new moments with you.See you soon.Lucas; receptionist
by A verified traveler
Get ready to listen to all the guests
Posted 3 Jan 2024 on HotelsThe walls are thin so you can listen to the people walking and talking upstairs of your room, and the floor creaks.
Comment from Hotel Management
11 Jan 2024 by Lucas réceptionniste , Hotel Management
Good morning;Thank you for taking the time to send us your feedback.A very big thank you for your stay with us.All your comments are important to us. They are all taken into account with the sole objective of satisfying you further.We will be happy to share new moments with you.See you soon.
by A verified traveler
Posted 9 Dec 2022 on Hotels
