Ratings based on 606 Verified Reviews

4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

UN calm

Posted 14 Sep 2024 on Hotels
Came to Lille to see the square and the Citadel, when we checked in we asked if where we were parked was okay, we were asked where and told them, gave us a map that DID NOT have the hotel marked and the font was so small I couldn't read it and were told that some areas would be blocked and you may not be able to out. We had parked in a designated spot and had paid for parking until early morning, we got to our car and it had been TOWED as there was supposedly a massive festival, hotel staff didnt bother telling us this and did not say we were in danger of being TOWED - if they had WE WOULD NOT HAVE PARKED THERE, ( they did not put signage up until after midnight ) useless and unhelpful and cost us hundreds of euros and hours of our time to get our car back, we did not manage to see anything so our trip was a massive waste of time and money. Calm? What a joke.
Comment from Hotel Management
25 Sep 2024 by la réception, Hotel Management
Hello,We are sorry for any inconvenience during your stay.However, if your car was towed it is because it was not parked on a parking space. This is not related to the Braderie perimeter.We have done our best to help you by contacting the police and the pound for you.We hope you had a good night in our hotel.Looking forward to welcoming you for a new stay and in better conditions.We are at your disposal. Best regards
5 out of 5
by A verified traveler

Posted 15 Aug 2024
Excellent property for the price and location. Amazing location, close to train station. Recommended.
Comment from Hotel Management
2 Sep 2024 by la réception, Hotel Management
Hello,Thanks for this great review. We are delighted that you enjoyed your stay. Best regards,
4 out of 5
by A verified traveler

Posted 5 Aug 2024
Comment from Hotel Management
15 Aug 2024 by la réception, Hotel Management
Bonjour,Nous vous remercions pour cette note.Au plaisir de vous accueillir à nouveau.Cordialement,
3 out of 5
by A verified traveler

Environnement décevant, chambre bien

Posted 3 Aug 2024 on Hotels
Hôtel très sympa une fois dans la chambre. Vraiment dommage qu'un tel hôtel soit dans un quartier comme celui-ci .. en face d'un bar et d'un sexshop... La chambre elle était vraiment bien, propre. Par contre le matelas pas top. La salle de bain, vraiment bien, avec un sèche cheveux puissant. Parking disponible, oui, seulement 3 places pour tout l'hôtel donc finalement pas de parking.
Comment from Hotel Management
15 Aug 2024 by la réception, Hotel Management
Bonjour,Nous vous remercions pour ce retour et sommes navrés que notre localisation ait impactée votre séjour.Notre parking est en effet vite complet, c'est pour cela que nous conseillons de le réserver à l'avance. Dans le cas contraire, un parking sécurisé de la commune est à 300m.Au plaisir de vous accueillir pour un prochain séjour au CALM!Cordialement,
4 out of 5
by A verified traveler

Une nuit à Lille

Posted 2 Aug 2024 on Hotels
Séjour d’une nuit. Le velux n’est pas simple à ouvrir et fermer. La télévision ne fonctionnait pas. Mais la chambre était très confortable et très calme. Très bon accueil!
Comment from Hotel Management
15 Aug 2024 by la réception, Hotel Management
Bonjour,Nous vous remercions d'avoir pris le temps de laisser un commentaire. Nous sommes ravis que votre séjour se soit bien passé.En cas de problème technique, n'hésitez pas à le signaler à la réception afin de le résoudre au plus rapidement.Bien cordialement,
5 out of 5
by A verified traveler

Comfy Olympic stay

Posted 30 Jul 2024 on Hotels
Easy check in, lovely family studio apartment with well equipped kitchen and a quiet, comfy sleep. Clean and safe. Easy location for the train stations and perfect for the Olympics.
Comment from Hotel Management
30 Jul 2024 by la réception, Hotel Management
Thank you for your feedback! We're delighted that you liked the easy check-in, the family-friendly studio, the well-equipped kitchen and the location. Glad you found the place clean, safe, and comfortable. We hope to see you soon!
5 out of 5
by A verified traveler

Posted 30 Jul 2024
Nearby alleys could get a bit scary at night for females walking alone
Comment from Hotel Management
30 Jul 2024 by la réception, Hotel Management
Thank you for your feedback. We are delighted that you enjoyed your stay. We are taking into account your comment about the safety of the surroundings to improve the experience of our customers.
4 out of 5
by A verified traveler

Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by la réception, Hotel Management
Thank you for your 8/10 rating! We are delighted that you enjoyed your stay. See you soon
3 out of 5
by A verified traveler

Posted 7 Jul 2024
Basic functional room. Good breakfast. Helpful friendly staff. Bed nice. Very close to the centre.
Comment from Hotel Management
11 Jul 2024 by la réception, Hotel Management
Hello,Thanks for your feedback.Hope to see you soon in CALM!Best regards,
3 out of 5
by A verified traveler

Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by la réception, Hotel Management
Bonjour,Nous vous remercions pour votre retour.Au plaisir de vous recevoir à nouveau au CALM.Bien cordialement,
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