Ratings based on 34 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Perfectly situated for the railway station and centre of Lille. Very friendly staff
Comment from Hotel Management
2 Nov 2024 by The frontdesk - Inès, Hotel Management
Dear Colin,Thank you for your kind words! We're delighted to hear you enjoyed our location.Your feedback means a lot to us. We look forward to welcoming you back soon!Kind regards
by A verified traveler
Posted 1 Nov 2024
Really modern decor and room.
Great central location although parking was fairly difficult and expensive (to be expected for city centre multi storey).
While the hotel is perfectly located for all the attractions, it's central location opposite the station meant it was very noisy all through the night which disrupted our sleep.
The room was very hot but the air con wasn't working nor was their staff on site for us to ask for help or a fan.
Breakfast was a great surprise with lots of options and all freshly topped up over the course of the morning.
Overall great little hotel in a bustling spot but be prepared for the downsides that come with that.
Comment from Hotel Management
1 Nov 2024 by Front Desk - Lisa , Hotel Management
Bonjour Katey, Thank you for taking the time to share your detailed feedback! We're delighted to hear you enjoyed our modern décor, central location, and the variety at breakfast. We’re sorry that noise and temperature issues affected your stay and that assistance wasn't readily available. We understand how important a restful night is and are actively working to address these concerns. Your feedback is invaluable, and we’ll use it to enhance our guest experience.Our front desk staff is available to help you throughout the day from 7am to 9pm. We’d love the opportunity to welcome you back and make your next stay even better. Warm regards,
by A verified traveler
Posted 1 Nov 2024
What a great property! Conveniently located at a great price. Clear check in process. Very friendly staff. Clean, very quiet and comfortable rooms. Great breakfast.
Comment from Hotel Management
1 Nov 2024 by Front Desk - Lisa , Hotel Management
Bonjour Paresh,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, seamless check-in process, and found value in our offerings. It’s fantastic to know that our team, cleanliness, and breakfast left a positive impression. We hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay soon!Warm regards,
by A verified traveler
Posted 13 Oct 2024
Brilliant little hotel for two day stay in lille, close to city centre.
The no room key and using digital key card on your phone takes some getting used to. Make sure you have signal or 4G as if you arrive late in the evening like we did.. you can't enter the property. Lucky other guest came back and let us in, then managed to hotspot till on the wifi for access to room ect.. No reception staff past 10pm..
Only negative is there is no coffee or tea making facilities.. in the room which seems odd..
Room great size, great shower.
Comment from Hotel Management
19 Oct 2024 by The frontdesk - Inès, Hotel Management
Dear Jordon, Thank you so much for your feedback and for choosing our hotel for your stay in Lille! We’re delighted to hear that you enjoyed the central location, the room size, and the shower. Regarding the tea and coffee, we do have a lounge on the first floor where you can help yourself to complimentary tea and coffee at any time. To clarify, the digital key is sent 48 hours before arrival, ensuring you can access the hotel at any time, regardless of the hour. While our reception closes at 9 PM, we remain reachable by phone 24/7 for any assistance you may need. We hope this information will make your next stay even smoother. Looking forward to welcoming you back soon!
by A verified traveler
Posted 13 Oct 2024
Fabulous weekend stay, great location and beautiful hotel and room
Comment from Hotel Management
19 Oct 2024 by The frontdesk - Inès, Hotel Management
Dear Ellie, "Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fabulous weekend stay and enjoyed both our location and the beauty of the hotel and room. We look forward to welcoming you back for another great experience soonBest regards,
by A verified traveler
Posted 5 Oct 2024
Excellent location, very good breakfast. Very clean, modern rooms. Superior room was just very small for two people.
Comment from Hotel Management
19 Oct 2024 by La Réception - Inès, Hotel Management
Bonjour Anna, Merci pour votre retour ! Nous sommes ravis que vous ayez apprécié notre excellent emplacement et notre petit-déjeuner, ainsi que la propreté et la modernité de nos chambres. Pour plus d’espace lors de votre séjour, nous proposons des chambres Privilège et Prestige qui pourraient mieux convenir à vos besoins. Nous espérons vous accueillir à nouveau bientôt pour une expérience encore plus confortable !Bien cordialement
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
29 Sep 2024 by The frontdesk – Inès, Hotel Management
Hello Andy, Thank you for taking the time to share your experience. We're sorry to hear that your stay didn't meet your expectations. Please feel free to share any suggestions you might have. We hope to have the opportunity to welcome you back and make your next experience even better.Bets regards,
by A verified traveler
Posted 25 Aug 2024
El hotel pequeñito justo frente a una estación de trenes locales. La zona es un poco ruidosa pero se ve segura. El hotel era pequeño pero muy encantador y cómodo. Muy limpio y los trabajadores muy amables y eficientes. El único pero es que no tenían front desk 24 horas y cuando llegamos tipo 10 pm de comer, logramos entrar al hotel con el código de barras que nos dieron pero no abría la habitación. Y no teníamos a quien pedir ayuda. Luego de muchos intentos lo logramos, pero estábamos asustados de tener que dormir en el pasillo.
Comment from Hotel Management
31 Aug 2024 by The frontdesk – Inès , Hotel Management
Hello Ximena,Thank you for your feedback. We're glad to hear that you found the hotel charming, comfortable, and clean, and that our staff were friendly and efficient. We apologize for the inconvenience you experienced with the room access and the lack of 24-hour front desk service. We understand how frustrating that must have been and will work to improve our communication and support for guests arriving outside regular hours. We appreciate your understanding and hope to have the opportunity to provide a smoother experience on your next visit.Best regards,
by A verified traveler
Posted 24 Aug 2024
Lovely property, great breakfast, very good positioning to Lille, polite staff.
Comment from Hotel Management
31 Aug 2024 by The frontdesk – Inès , Hotel Management
Hello Joanne, Thank you for your kind words! We're delighted that you enjoyed our property, breakfast, and location in Lille. It's also wonderful to hear that you found our staff polite. We hope to have the pleasure of hosting you again in the future.Best regards,
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by The frontdesk – Inès , Hotel Management
Hello, Thank you so much for your kind words about our service! Your satisfaction is our greatest reward, and we look forward to providing you with excellent service again on your next visit.We hope to see you soon!Best regards,
