Ratings based on 733 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Timothé - Directeur Adjoint , Hotel Management
Merci d’avoir pris le temps de partager votre expérience et de nous attribuer une note de 3/5. Nous apprécions votre retour, qui nous aide à identifier les points à améliorer pour offrir un meilleur service à nos clients.Nous sommes désolés que certains aspects de votre séjour n’aient pas répondu entièrement à vos attentes. Si vous avez des suggestions spécifiques ou des détails supplémentaires à partager, nous serions ravis d’en discuter pour comprendre comment nous pouvons nous améliorer.Votre satisfaction est notre priorité, et nous espérons avoir l’occasion de vous accueillir à nouveau et de vous offrir une expérience pleinement satisfaisante.
by A verified traveler
Posted 27 Dec 2024
Great location. Clean and modern. Quiet despite being in the city centre.
Comment from Hotel Management
30 Dec 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you for your kind words and for highlighting our central location, cleanliness, and modern facilities. We're especially glad to hear that you enjoyed the quietness despite being in the heart of the city – it's something we take pride in providing for our guests.We hope to have the pleasure of welcoming you back soon for another great stay !
by A verified traveler
Posted 22 Nov 2024
As it was a family stay with a sofa bed, it would have been nice if the sofa bed was pre-made. This is our first experience travelling around that it wasn't.
With a family with children, the floors were terribly dirty. Walk around the room and you'll end up with black feet!
Comment from Hotel Management
22 Nov 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay.Regarding the sofa bed, it is indeed designed to be easily opened by our guests, but we regret if this was not clearly communicated. As for the cleanliness of the floor, we are very sorry to hear that it did not meet your expectations or our own high standards. Please rest assured that we have shared your comments with our housekeeping manager, who will take the necessary steps to ensure such situations do not occur in the future.We truly appreciate your understanding and the opportunity to improve. We hope you will give us the chance to welcome you again and provide you with the experience you deserve.
by A verified traveler
Posted 13 Nov 2024
Friendly staff, free coffee and superb room!
Comment from Hotel Management
18 Nov 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such an enjoyable stay with us.Your satisfaction is our greatest reward, and your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back in the future for another fantastic experience. Please don’t hesitate to reach out if we can assist you in any way for your next visit.
by A verified traveler
Posted 7 Oct 2024
Location was perfect for what I need. Very close to train station
Comment from Hotel Management
9 Oct 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you had a fully satisfying stay with us. Your feedback means a lot to our team, as we strive to provide the best experience for our guests.We hope to welcome you back soon for another enjoyable stay !
by A verified traveler from Yatton
Posted 6 Oct 2024
Stunning hotel in the centre of Lille. Perfect location for exploring, shopping and you’ll find plenty of places to eat and drink. We arrived on the Eurostar which was a 5 minute walk to the hotel which is adjoined to a Westfield shopping centre. Lille is a great little city, very pretty and well worth a visit. This hotel is the ideal location to stay when in Lille and I wouldn’t heaping staying here again. It has stunning views across the city and the rooms are comfy with all the amenities you’d quite of an apart hotel.
Comment from Hotel Management
7 Oct 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such an enjoyable stay and that everything exceeded your expectations.It was truly a pleasure having you as our guest, and we hope to welcome you back again soon. Should you plan another visit, feel free to reach out—we would love to make your next stay even more memorable.
by A verified traveler
Posted 5 Oct 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such an enjoyable stay and that everything exceeded your expectations.It was truly a pleasure having you as our guest, and we hope to welcome you back again soon. Should you plan another visit, feel free to reach out—we would love to make your next stay even more memorable.
by A verified traveler
Posted 2 Oct 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such an enjoyable stay and that everything exceeded your expectations.It was truly a pleasure having you as our guest, and we hope to welcome you back again soon. Should you plan another visit, feel free to reach out—we would love to make your next stay even more memorable.
by A verified traveler
Convenience
Posted 1 Oct 2024 on HotelsGood hotel. Very convenient
Comment from Hotel Management
2 Oct 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. It was a pleasure to have you as our guest, and your satisfaction is our top priority.We hope to welcome you back again soon for another fantastic stay !
by A verified traveler
Posted 29 Sep 2024
Good location, easy to go to old town, definitely will return
Comment from Hotel Management
1 Oct 2024 by Timothé - Directeur Adjoint , Hotel Management
Thank you so much for your kind words! We are thrilled to hear that you had a great stay with us. It was a pleasure having you as our guest, and we truly appreciate your positive feedback.Can't wait to welcoming you back for another wonderful stay in the future !
