Ratings based on 93 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
We had an amazing stay. It is a beautiful old home and is walking distance to most parts of the old Lijiang Town. The staff were extremely helpful in recommending things do and places to go. There great opportunities for us to mix around with the other guests and staff during the breakfast time to know more about the local community. I would strongly recommend this place if you like to stay in a cozy and homely place.
Comment from Hotel Management
7 Jun 2024 by amy, Hotel Management
We really like you and your mother. It's been a pleasure chatting with you, and we look forward to seeing you again next time.
by A verified traveler
Posted 11 May 2024
The staff are so helpful. For my second night, they upgraded me to a second floor room with a beautiful view. Breakfast was good and fruit was always available. They always offered tea, as well. Fun experience.
by A verified traveler
Posted 29 Apr 2024
Very good
by A verified traveler
Posted 28 Dec 2023
by A verified traveler
Posted 22 Nov 2023
We loved this hotel. My mum, sister and I, we all loved this hotel. On the day of the arrival, we took a taxi to the closest ancient town entrance point which was around 5 mins walk away from the hotel. We went through a clean and well-built stone pavement, passed some nice shops, stepped down a stone stair, then found this hotel which was next to a clear water path, so we were pleased even when we were approaching the hotel. As soon as we arrived, the hotel owner and her staff gave us a warm welcome by offering us a nice and hot Chinese tea, some flower cakes and some cozy chats. We had a home feeling.
The hotel room facilities and communal amenities are first class with a professional taste! The owner and her team offered high standard services to us throughout our entire stay and always willing to help, to provide the useful local information and to book taxi and local show tickets for us etc. All of these made our travelling experience in Lijiang super easy and enjoyable.
We highly recommend the hotel and you wouldn't be disappointed...
by A verified traveler
Posted 14 Jun 2023
Outstanding service, great communication. Highly recommended
by A verified traveler
Excellent!
Posted 14 Jul 2022 on HotelsGreat stay!
by A verified traveler
Highly Recommend
Posted 27 Jul 2021 on HotelsJunPoXuan hotel is an amazing hotel in the center of Old Town Lijiang. As soon as you enter you will be greeted by the lovely family who owns the hotel. The service is exceptional and they are always willing to go above and beyond to help you. There is always staff on hand that speaks English. The rooms are beautiful and the beds are comfortable. The lobby is a relaxing and nice place to have some tea with the owners. The courtyard is tranquil and a comfortable place to read a book and relax. The only thing that is not perfect about this hotel is the rooms are not soundproof like advertised. My room was off the courtyard, which was great at night because I could sleep to the sound of the small waterfall. It just was not good when there was a guest who arrived back late at night and was very loud. My suggestion is for the hotel to hang decorative signs in the courtyard area asking people to be quiet and not to advertise it as sound proof. Overall, I would 100% stay at this hotel again or recommend it to friends.
by A verified traveler
Convenient and extremely friendly staff
Posted 17 Dec 2020 on HotelsThis not a fancy hotel but a cozy, comfortable, convenient boutique hotel with an extremely friendly staff. The hotel is located in the old city so eating, shopping, and exploring are all within walking distance. From outside the old city, it is only a short walk from one of the main entrances. The old city only allowed registered visitors so it is super safe. The hotel has been remodeled from a traditional living quarters so you get modern comfort with traditional Chinese style architecture. The staff was super friendly and has catered to all our needs.
by A verified traveler
Incorrect information on website, noisy hotel
Posted 15 Aug 2020 on HotelsI was quite frustrated with my accommodation. Firstly, I specifically ordered my room based on the fact that it had "river views". When I received my room there were no views except a concrete walk outside my bathroom. When I asked the staff about this and showed then my room booking specifically said it included river views, the said "That is not our fault, it's the fault of the website you booked on". I was furious! They did nothing to accommodate me. Also, the property was very loud. We had a family in the room next to us and they kids and the TV were very loud until after 11 pm! When I asked an employee to talk to the family he did, but then the family was still loud until almost midnight. I do not recommend staying here. Very unprofessional.
Comment from Hotel Management
15 Aug 2020 by Ann, Hotel Management
Maybe the time is too short,we have no chance to share Lijiang with you.I'm sorry about what upset up,but it doesn't mean that we are not professional.You have reserved our Boutique Room,and we have indeed arranged the corresponding room for you.This room is as shown in the picture.Cause the hotel building is a special wooden structure and It's summer vacation,there are kids in hotel.We try our best to interfere with noisy things.We also sepecially prepared hot milk and plum wine for guests to help them have a good sleep. I hope we can get your approval next time.
