Ratings based on 140 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Wonderful location, rooms were spacious. The staff unfortunately when checked in and out were both unfriendly and unapproachable. The concierge and the security on the grounds were helpful and kind
by A verified traveler
Posted 4 Jul 2024
Everything about the property, it is so great.
Very clean n quiet enviroment. The interior design is very well designed.
by A verified traveler
Posted 10 Jun 2024
Extremely satisfied. Highly recommended.
by A verified traveler
Posted 14 May 2024
We liked the location, it is very close to the old town. We also liked the breakfast buffet and sitting at the bar looking out at the Jade Dragon Snow Mountain. The waiter at the bar, Will Wang, and his helper were great. We did not like our room. It felt dark and dated.
by A verified traveler
Posted 13 Oct 2023 on Hotels
A very pleasant stay. Very impressed with staff, Justin who went the extra mile to ensure that we are back to hotel after a day trip in Shangri-la!
Would come back to stay with my family .
by A verified traveler
Posted 5 Jul 2023
by A verified traveler
Posted 22 Sep 2021 on Hotels
Location is perfect, and hotel circumstances are wonderful. Breakfast is so good. All staff were so kind.
Comment from Hotel Management
11 Oct 2021 by Jason Chen General Manager, Hotel Management
Dear Distinguished Guest，
Thank you so much for your review of our hotel. It’s very nice to hear your kind compliments on our hotel circumstances, location and friendly staff. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Kind Regards,
by A verified traveler
Meh
Posted 11 Aug 2021 on HotelsGreat hotel. Great location. Great Food. Great Room...
Only downside was Pool staff was overbearing and rude and felt prejudiced against foreigners.
Comment from Hotel Management
22 Sep 2021 by Jason Chen General Manager, Hotel Management
Dear guest,
Thank you for taking the time to share your feedback with us. I appreciate your nice comment about our location and food. However, I truly apologize that the service provided by our fitness center staff fell short of your expectation. Your feedback allows us to reflect and keep improving ourselves. Please rest assured, your experiences have been meticulously reviewed and discussed internally for further improvement.
We sincerely hope you will give us another chance to host you again in the future.
Kind regards,
by A verified traveler
Excellent for Families With You g Children
Posted 8 Jul 2021 on HotelsExcellent location for families with young children adjacent to the Ancient Town with direct access gates. Nice pool and children’s indoor playground. Executive room can easily sleep four with no added extra bed - one on the couch and three in the bed.
by A verified traveler
Posted 2 Jul 2021 on Hotels
