Ratings based on 1,179 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Very nice grounds and pools.
by A verified traveler
Posted 11 Jan 2025
Great experience overall.
Comment from Hotel Management
11 Jan 2025 by Moani, Hotel Management
Aloha, thank you for staying with us at Outrigger Kauai Beach Resort & Spa! We are truly glad to hear that you had a great experience and Mahalo Nui Loa for the amazing 5-star rate! We look forward to having you back again any time you choose to visit Kauai, A hui hou kakou! (Until we meet again)Me ke aloha pumehana(With warm regards)
by A verified traveler from Oakland
Posted 11 Jan 2025
This is a very good resort with nice pools
and close to Lihue. Nice views from the rooms.
Bring Keurig K-cups of your favorite coffee to make in the room. They also provide k-cups. Parking is expensive but its great to have a car to explore the island.
Comment from Hotel Management
11 Jan 2025 by Jean , Hotel Management
Aloha Damon, mahalo for staying with us at Outrigger Kauai Beach Resort & Spa! We are delighted to see that you enjoyed your stay and found the property to your liking. For next time, remember to enroll in our Discovery awards program if you have not already, until next time! Me ke aloha pumehana(with warm regards)- Jean L.
by A verified traveler
Posted 10 Jan 2025
This is not a 4 star hotel. Added fees to each day equaled about $100 between parking, resort fee and taxes. That was over $500 additional cost than what Expedia makes it seem like you would pay. There are 3 restaurants on property; one closes at 4:30 pm, one needs reservations if you don’t want to wait long and 2 of them are completely closed Sundays and Mondays. Rooms are falling apart, doors stick/slam or just don’t function. Laundry machines didn’t work for us once we finally got an open one. There are 2 hot tubs and 3 pools which would be nice if there were chairs/loungers to sit on…the one day we decided to stay at the pool we sat on the ground! Asked staff for more chairs but were told that’s all they have. 25 pool loungers for 8 buildings of rooms…that math doesn’t work…and the resort fee lists beach towel and lounger as part of that fee! They had water stations to fill up your reusable bottles you were supposed to get but we never received them which was fine since the water station was out of order while we were there. They had live music in one of the restaurants but it was so loud in the tiny space that you couldn’t enjoy anything. I would never come here again and will hesitate in the future to book another Outrigger resort.
Comment from Hotel Management
11 Jan 2025 by Jean, Hotel Management
Aloha Harmony, Mahalo for your valuable feedback. We do apologize for the inconvenience you experienced at the resort. We will share your concerns with our F&B, housekeeping and pool team and look on how we can improve and better our team on these situations. The Daily Resort Fee are a mandatory fee that includes the following benefits: Weekly cultural activities, Daily beachfront yoga classes, Weekly E Komo Mai welcome reception, Wi-Fi access throughout the resort, Two OUTRIGGER Ozone reusable bottles, Discount on Hawaiian Rainforest Spa treatment, 25 activity credit per room at the OUTRIGGER Activities & Experiences desk,24/7 access to the Fitness Center,24/7 access to the Business Center, Use of in-room safe, Local and toll-free calls up to 60 minutes daily. These fees are listed upon making payment on the Expedia website. As for the parking fee, this is listed under hotel fees. This year, the property is excited for the upcoming transformation of our rooms, public areas and pool deck area. Thank you again for joining us, take care!
by A verified traveler
Posted 9 Jan 2025
The property is beautiful and clean. The staff were extremely kind and helpful. I would give it five stars, but the beds were hard and small. Also, there is not much for dining options. We never ate at the resort because either the timing did not work out for us or we didn't want to spend that much on breakfast each day. Otherwise, I would highly recommend it!
Comment from Hotel Management
10 Jan 2025 by Jean , Hotel Management
Aloha Suzanne! Thank you for choosing the OUTRIGGER Kauai Beach Resort and Spa as your vacation destination! We are delighted to see that you enjoyed your stay, found the property to your liking, and your kind words about our hard-working staff. We are sorry to hear your guest room beds were not up to your expectations as well as for limited dining options. I will let our Housekeeping and Food and Beverage staff aware of your concerns. We hope we have the opportunity in the future to host you again. Me Ke Aloha Pumehana (With Warm Regards) Jean L.
by A verified traveler from Farmington
Posted 9 Jan 2025
Property was not the best but area around good. Staff needs more people skills.
Comment from Hotel Management
10 Jan 2025 by Jean, Hotel Management
Aloha Nidhi. Sincere Mahalo for taking the time to provide valuable feedback on your recent stay. We are disappointed to read we did not meet your expectations of our property. The hotel is about to enter an exciting period of transformation, with a refresh of the guest rooms, public areas, and pool deck. We do apologize for the inconvenience and failure of service you experienced with our staff. We strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. We will review our mission statement and standards of excellence with our team. I went ahead to check any records of your concerns and did not find this was reported to us to help resolve in a timely matter. We hope we have the opportunity in the future to show you we care and listen to our guest feedback. Me Ke Aloha Pumehana (With Warm Regards) Jean L.
by A verified traveler
Posted 9 Jan 2025
Food average
Comment from Hotel Management
10 Jan 2025 by Jean, Hotel Management
Aloha Mr. Anthony! Thank you for choosing the OUTRIGGER Kauai Beach Resort and Spa as your vacation destination. We are disappointed to read we did not meet your expectations. I will direct your feedback to our food and beverage staff to help better our services. We hope we have the opportunity in the future to show you we care and listen to our guest feedback. Me Ke Aloha Pumehana (With Warm Regards) Jean L.
by A verified traveler from Agoura Hills
Posted 7 Jan 2025
Nice location, quiet
Comment from Hotel Management
9 Jan 2025 by Jean, Hotel Management
Aloha Mr. Sandberg! Thank you for choosing the OUTRIGGER Kauai Beach Resort and Spa as your vacation destination and for giving us a 4-star review. We look forward to hosting you in the near future. Mahalo- Jean L.
by A verified traveler from Fort Pierce
Posted 6 Jan 2025
The bar, restaurant, tiki/snack concessions were convenient and the service was great. The little convenient store was also nice. Only negative is that the ocean is rocky and the surf was rough so we couldn’t swim in the ocean at the property. Beaches nearby are a good option . So many great places to tour that are short drive from the resort
Comment from Hotel Management
9 Jan 2025 by Jean , Hotel Management
Aloha Joseph. Thank you for choosing the OUTRIGGER Kauai Beach Resort and Spa as your vacation destination and for taking the time to provide valuable feedback on your recent stay. The beach fronting our resort is secluded and ideal for on-shore activities. However, swimming isn't recommended due to strong currents and a lack of lifeguards. The closest swimmable beach is Lydgate Beach Park, just a short 5-minute drive from our resort. We look forwarding to hosting you in the near future. Mahalo- Jean L.
by A verified traveler
Posted 6 Jan 2025
Great place to be. Live music every night. Family friendly
Comment from Hotel Management
9 Jan 2025 by Jean , Hotel Management
Aloha Branislava! Thank you for choosing the OUTRIGGER Kauai Beach Resort and Spa as your vacation destination! Sincere mahalo for taking the time to provide us feedback regarding your stay. We look forward to hosting you in the near future. Mahalo- Jean L.
