Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
The workers/employees were very nice.
The hotel is very old and in need of upgrades.
The whole place is old and needs some facelifts and new carpeting.
by A verified traveler
Posted 20 Nov 2024
Beautiful stat
Comment from Hotel Management
21 Nov 2024 by am bu, Hotel Management
Aloha Juline, thank you so much for sharing your feedback and thank you for staying with us. see you again next time.
by A verified traveler
Posted 19 Nov 2024
I booked the trip through Expedia and in my bill was stated the resort fee. When I check in they charged me a second resort fee. On top of that, most the amenities were unavailable during my stay. The lady checking in gave me an attitude because I booked through a third party and stated I wouldn’t receive Hilton rewards. She gave me the room next to the laundry room which was in constant use and loud. I will think twice before stay there again.
Comment from Hotel Management
21 Nov 2024 by am bu, Hotel Management
Aloha Jose, thank you for your feedback. Expedia does not charge you for the resort fee. If you please check your Itinerary, states there that you will pay resort fee at the hotel. Any third-party booking will not earn points unless you use your Hilton credit card to settle your charges. You can always verify by calling the HH desk. Mahalo!
by A verified traveler
Posted 18 Nov 2024
The free internet could have been better and we did chase a mouse out the first day. Otherwise the service was excellent just what was expected
Comment from Hotel Management
21 Nov 2024 by am bu, Hotel Management
Aloha Valerie, we appreciate you sharing your experience with us. Sorry to hear that you found jerry in the room. I will address that to our team as well as the internet. We hope to see you again next time.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by am bu, Hotel Management
Aloha Mona, thank you for your time sharing your feedback.
by A verified traveler
Posted 16 Nov 2024
Parking at this facility is 25$ per night which the website didnt mention. When i checked in and came to know about it, I called expedia. The representative wanted me to cancel my reservation and he would help me make a new one at a different property. It was 9pm at night, that was the response from expedia. Then he hung up on me when I told him that was not a viable option. So pls check with property before booking. All things are not listed. This parking fees was in addition to the 25$ per day resprt fees (plus taxes). The staff at the hotel was really nice though.
They had complementary coffee at front desk with hydrogenated hazelnut flavor, no creamers! So much so for resort fees :)
Comment from Hotel Management
21 Nov 2024 by am bu, Hotel Management
Aloha, thank you for sharing your feedback. We have been charging for parking for two years now and it is not a hidden charge as well as the resort fee. Coffee Mahalo!
by A verified traveler
Posted 15 Nov 2024
We found the property to be beautiful and the view beautiful.
Comment from Hotel Management
21 Nov 2024 by am bu, Hotel Management
Aloha, thank you for spending your time sharing your experience with us. We hope to see you again next time.
by A verified traveler
Posted 13 Nov 2024
beautiful
Comment from Hotel Management
14 Nov 2024 by am bu, Hotel Management
Aloha Channthea, we appreciate your feedback and your time sharing your experienced. Please let us know if you have any questions or concerns, we are here to assist you. Mahalo!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by am bu, Hotel Management
Aloha Julie, we appreciate your feedback, and we apologize for not meeting your expectations. Mahalo!
