Ratings based on 723 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I travel frequently and am a Gold member with Expedia. I always book flights, hotels, and rental cars through their website because I trust them. However, this time I am very disappointed with the conditions my family and I experienced during our stay. The hotel was nothing like what was advertised on their website. It was dirty, old, in poor condition, lacked facilities, and was not convenient in any way. Additionally, the front desk staff were unwelcoming and unfriendly towards us. This was supposed to be a vacation for my family and me, and we are extremely disappointed.
by A verified traveler
Posted 15 Nov 2024
Charged us a hefty "cleaning fee" yet we had no in-room service, walls/doors had dirty smudges, and we were required to take out our own trash and wash all our dishes by hand because the dishwasher top tray was stuck shut and already full of dishes.
Overall: worn, tired, and neglected. No dishclothes, sponges, or decent potholders. Dirty mugs on shelf. Burned out bulb over kitchen sink, towels so worn there were holes and frayed edges. Despite a shelf of DVDs, there were no instructions for the player (it didn't even appear to be hooked up). A bathroom door wouldn't latch without brute force and loud bang. Given no A/C or de-humidifiers, we had to keep all windows open despite frequent sewer odors from a nearby treatment plant. Many of the vented windows and shades were worn to the point of not opening/closing properly. Needs work!
by A verified traveler
Posted 17 Oct 2024
Very surprised that coffee wasn’t supplied Would have thought at this price point that there would be some coffee supplied for each day stayed there. Thank God we had a rental car and McDonald’s wasn’t far away
by A verified traveler
Posted 10 Oct 2024
Property well decorated and accommodating with all essentials. Just be aware there’s no A/C and during heat of day it’s quite warm. This property is on the ground floor so limited air flow at certain times of the day.
by A verified traveler from Vail
Posted 7 Oct 2024
Perfect family spot. There was plenty of space for us, with full kitchen and beautiful view of the ocean. It was quiet, relaxing, and laid back.
by A verified traveler
Posted 18 Sep 2024
Average experience overall.
Cons: Our stay needed renovation - wooden rollup blinds did not work properly, very little privacy due to the blinds and glass windows, wooden sliding doors were off the hinges and did not close properly, many kitchen items were dirty/dusty, TV drawer had DVDs but was also filled with random dusty cables and other items.
Pros: Great location as a midpoint to visit different parts of the island. Plenty of parking with easy check-in and check-out. Laundry area is a plus (though you need to provide your own detergent). Friendly staff.
by A verified traveler
Posted 7 Sep 2024
The overall property is excellent, beautiful, well kept. The Pool and BBQs were used every day. Easy access to the bike/walking path to Lydgate beach.
Our unit, # one one two was terrible. Old, broken wooden, heavy sliding shutters for the main windows viewing the ocean. So no privacy. Its screen had to be fixed. Most of the window roll-up curtains did NOT work. The kitchen is outdated, most drawers did not open easily. The kitchen sink was broken and had to be fixed. this was important because the dishwasher was broken! Most of the fan and light switches were failing or hard to adjust. I was getting shocked by the light fixture in the middle bathroom. This unit ONLY had a beautiful view, NOTHING else to brag about.
by A verified traveler from columbus
Posted 5 Sep 2024
We love the area but our condo was very outdated and there is no airconditioning and there are no beach chairs/umbrella for using on the nearby beach.
by A verified traveler
Posted 5 Sep 2024
My family which includes my wife, 8 year old handicapped son, and au pair stayed at Castle Hana for 9 nights. I purchased two oceanfront rooms.
Overall, the location is great. Rooms were ok considering they are condos. This is all the positive i can really say.
Here were our issues.
1. We checked in around 10pm on a Saturday night. Security was at the front desk. Although I purchased 2 rooms, they only had one room for us. We moved everything into one room which had only one bed. The property manager would not take our calls. The security could do nothing. Turns out, the second room was in our au pairs name.
2. Our rooms were supposed to be ocean front with an ocean view. Instead our rooms were both in front of the pool and there was no ocean view. If Expedia were setup like VRBO, I could’ve selected an exact unit. Either way, this was not what I paid for. Expedia receipt actually says ocean view.
3. The beach was filled with debris and the water is too rough to swim in.
4. When booking or at no time did the property alert us they were pressure washing and painting the property during our stay.
5. The pool had a heater they never turned on the the ocean was actually warmer.
6. Having no air conditioning is fine until the dozens of cats routinely fight around 3am.
7. The property is non-smoking. Someone in our building was smoking every night. The security guard woke us at 10am trying to catch the smokers. We were all asleep.
by A verified traveler
Posted 4 Sep 2024
