Ratings based on 69 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jun 2023
Clean bed was the only good thing!
Old, heavily used fridge, old and limited kitchen cutlery, stained sofa and a smart Tv not connected - shall I say more?
by A verified traveler
worst place ever
Posted 27 May 2023 on Hotelsworst hotel ever, dog feces in building, walls broken, couch broken, holes in walls, mildew, black mold, just unbelievable.
by A verified traveler
Posted 28 Feb 2023
by A verified traveler from FPO
Posted 28 Nov 2022
The apartment need more cleaning and during our stay the shower sink in not draining.
Also the toilet is separate from the bathroom shower
The location is perfect
Comment from Hotel Management
28 Nov 2022 by Julia from Cathédrale Residence - City Center, Hotel Management
Dear Guest,Thank you for taking the time to share your review.It is great to know that you found our location convenient for visiting the nearby attractions.We are, however, sorry to hear of the issue you had with the apartment and regret that we were not aware during your stay. Nevertheless, we have noted your comment. Please do let us know of any concerns during your visit; we aim to cater to all your needs.The entire team hope that we have the pleasure of welcoming you back. Best regards,Julia from Cathédrale Residence - City Center
by A verified traveler
No hot water
Posted 6 Jul 2022 on HotelsThere was NO hot water. It is apparently a common problem there. We called after business hours to alert them and were told that no one could reset the hot water tank until after 9 AM. The shower had detached tiles at the base. There was broken glass frame on the balcony along with a large broken animal carrier. The mirror in the elevator up was shattered. There were crumbs in a kitchen drawer and food stuck to the walls of the refrigerator. There were ants in the kitchen cabinet. The entire apartment smellled like mold. I have requested a refund for our stay. I would not return.
by A verified traveler
Posted 9 Jan 2020
The apartment is well situated but so dark and it had a bad smell and not well isolated you can hear everything outside . I didn’t like my stay there
Comment from Hotel Management
15 Jan 2020 by Arnaud by Smartflats, Hotel Management
Hello, we are sorry for the inconveniences you may have encountered.
Our team has taken your observations into consideration and we're going to work on it very quickly with the maintenance to resolve these problems.
We hope you will find an accommodation that will suit you best on your next trip. See you
soon at Smartflats.
by A verified traveler
Posted 25 Dec 2018 on Hotels
Comment from Hotel Management
29 Jan 2019 by Smartflats team, Hotel Management
Thank you for this review !
by A verified traveler
Posted 10 Dec 2018 on Hotels
Another week in this apartment and another week with a broken shower, broken tap and no lighting in the main walkway although i had made them aware the first day that i had checked in to room 202. The apartment overall is quite dark. Location is perfect as you are in the center.
Comment from Hotel Management
29 Jan 2019 by Smartflats team, Hotel Management
Hello, thank you very much for your excellent review and for choosing our flats. We are glad that you appreciate the location of our flat. Our team has taken your observations into consideration. We hope to see you again in one of our Smartflats residences. The smartflats team
by A verified traveler
Posted 28 Nov 2018 on Hotels
Overall good.
by A verified traveler
Posted 28 Nov 2018 on Hotels
It was pretty good, just difficult to park your car. So wouldn’t advise bringing a car.
