Ratings based on 24 Verified Reviews
3.0 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2022 on Hotels
Smartflats just allocated me a flat outside of my desired location, without my knowledge and consent. I was left without where to stay and I was fully charged for it.
Please be aware that they can change your research city without informing you.
On top of that additional charges will be done to the credit cards without consent. So the value shown is much lower than what is charged in total.
A full trap!
Comment from Hotel Management
9 Nov 2022 by Julia from Saint-Adalbert Residence - City Center, Hotel Management
Dear Gomes,Thank you for taking the time to share your feedback.Unfortunately, it seems that we did not meet all of your expectations. On this occasion, we experienced a last minute technical fault affecting our hot water and therefore it was necessary to relocate your booking to another of our establishments. Please accept our sincere apologies for any inconvenience.Furthermore, the charge to your account is a pre-authorisation deposit, released on your departure; details are shown at the time of booking.We would like to welcome you back for an improved visit in the future.Best regards,Julia from Saint-Adalbert Residence - City Center
by A verified traveler from USAF Academy
Posted 15 Oct 2022
Great property for people traveling without kids. Not recommended for kids.
Comment from Hotel Management
18 Nov 2022 by Julia from Saint-Adalbert Residence - City Center, Hotel Management
Dear Guest,Thank you for sharing your review.We are thrilled to know that you enjoyed your stay with us.We do regret you were not completely satisfied with your stay on this occasion, please do not hesitate to let us know of any changes we can make to ensure your next stay with us is perfect.We look forward to welcoming you back on a future occasion.Best wishes,Julia from Saint-Adalbert Residence - City Center
by A verified traveler
Would stay again
Posted 20 Jan 2020 on HotelsGreat place and location
Comment from Hotel Management
13 Feb 2020 by Arnaud, Hotel Management
Thank you for taking the time to leave your review! We are glad to see that you had an excellent
stay at Smartflats. This is the kind of experience we want to provide to our guests and are
working hard to make all of customers as happy as you are. Such a feedback keeps the team
motivated to give its best! We hope to welcome you back soon at Smartflats.
Feel free to contact us so we can find the Aparthotels Smartflats that will best suit your needs
(we have many residences in Brussels, Liège, Antwerp, Luxembourg, Louvain so there is plenty of choice!).
by A verified traveler from Calgary, AB
Posted 30 Jul 2018
We did not actually stay at the Saint-Adalbert. We were contacted directly by Smartflats and were moved to another flat - the Cathedrale 202 suite.
Pros - very large two bedroom suite. Easy check in - received the door codes via email and everything worked well.
Cons - dirty walls, extremely dark walls in the main living spaces, no fans provided. Room was extremely hot in the summer.
The walls are a dark charcoal colour - extremely dark in the kitchen, living room and bathroom. Since the walls are so dark, it shows everything on the walls and they were filthy including toothpaste, water stains, other stains and something blue squirted all over the white bathroom door. Smartflats sends an email checking up to see how things are. I mentioned the walls (especially in the bathroom). They sent their cleaning lady to fix. She was not very happy and took some windex and wiped down a small section of the wall. Later, I received a follow up email from Smartflats stating that the walls were not dirty as I claimed. They claim the walls may look dirty due to the water in Belgium. It was also extremely hot and they do not provide fans. It is very noisy outside so it was tough to keep the windows open.
Comment from Hotel Management
7 Sep 2018 by Sabrina, Hotel Management
Thank you for your comment. I am sorry to see that you did not have a fully satisfying stay at Smartflats.
I hope we can welcome you back soon at Smartflats to provide you with a better experience. Regards.
by A verified traveler
Posted 4 Sep 2016 on Hotels
Recommended
for Everyoneby A verified traveler from Nottingham
Nice but noisy!
Posted 4 Aug 2014A lovely flat, extremely close to the centre of Liege. It is easy to walk to the main centre, but it was noisy all through the night (on a lively Friday night). Excellent if you want to experience the nightlife; not so good if you want a quiet nights sleep!
by A verified traveler
Etat de l'appartement: LAMENTABLE
Posted 2 Oct 2023 on HotelsTous les élements de l'appartement sont cassés ou détruit en plus d'être sale. (cuvette tenant avec du scotch, trace dans les toilettes, trous dans les portes,...)
by A verified traveler
Posted 12 Dec 2022
mooie ligging midden in de winkelstraat.
jammer dat de kachels aan 1 kant los hangen , wifi is gratis maar ook niet aanwezig dus heb je er niets aan, keuken is smerig alles vies en vet , douchekop werkt niet lampje naast het bed is een leuk idee alleen heb je er niet zo veel aan als er aan die kant geen stopcontact zit.
Comment from Hotel Management
16 Mar 2023 by Julia from Saint-Adalbert Residence - City Center, Hotel Management
Beste Gerrit,Bedankt voor uw feedback.Leuk te lezen dat we met onze gunstige ligging konden bijdragen aan een geslaagd verblijf. Jammer dat u tekortkomingen heeft ondervonden met betrekking tot de netheid van de kamer. We zullen dit met ons schoonmaakpersoneel beter opvolgen.We hopen u in de toekomst weer te mogen verwelkomen. Met vriendelijke groet,Julia from Saint-Adalbert Residence - City Center
by A verified traveler
Posted 8 Oct 2022 on Hotels
by A verified traveler
Avoid this place !
Posted 26 Jun 2022 on HotelsHorrible, awful, patetico! The most awful experience ! the place was very averagely clean. In the top of this, there is no air conditioning and the windows are so thin that you have an unbearable noise from the street (I was there from Thursday to Saturday). Cherry on the cake, there are two flats in the same building; on Friday, a group of people rent the upper one apparently for a celebration… from 10pm to 4.30 am loud music, screams, people entering and exiting the building constantly. In the morning all access doors where fully opened ! So clearly from a security point of view in an area with plenty of drug men are hanging out all night!
I have tried to call the facility manager on Friday evening and Saturday morning … nobody answers … So if you face a real urgency or lose you entry codes … don’t count in them! Si far my emails and phone calls stayed without response …No call back!!
In summary, it is a shame that Hotels.com allows such type of renting ! Would not go back to this place even with a 60% discount!
