Ratings based on 578 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good.
Posted 11 Oct 2024 on HotelsIf you are taking the FlixBus, the bus stop is right in front of the hotel, which is very convenient.
The room itself is small and basic, but comfortable. Have hair dryer, towels, and a second pillow in the closet if you need it.
Walls are a bit thin, I can hear the tv from my neighbor, but I can still sleep easily.
Comment from Hotel Management
14 Oct 2024 by The Management Team, Hotel Management
Dear guest,First of all, thank you very much for your feedback about your experience in our hotel.Thank you very much for the mention you make about the equipment of our rooms, because as you say, they have everything you need to make you spend a pleasant and comfortable stay.We hope to have the opportunity to welcome you again soon.Best regards,The Management Team
by A verified traveler from LA COSTA
Posted 30 Sep 2024
Staff is very friendly, rental car in the lobby some restaurants in front of the hoteln
Comment from Hotel Management
14 Oct 2024 by The Management Team, Hotel Management
Dear Sir Jean - Marie,Thank you very much for your feedback about your experience at our hotel.We are very happy to hear that you enjoyed your stay.As it says in the lobby of the hotel you have the option to rent a car in case of need, we are also located right next to the train station in the city, in case you need to travel around the city.We look forward to welcoming you again soon.Best regards,The Management Team
by A verified traveler
Posted 12 Sep 2024 on Hotels
The staff were good and the room whilst plain was very clean. The problem was there was no tea or coffee making facilities in the room.
Comment from Hotel Management
19 Sep 2024 by The Management Team, Hotel Management
Dear Mr. Michael,First of all thank you for taking the time to give us your feedback about your experience at our hotel.We are very happy to hear that you enjoyed your stay!Regarding the tea and coffee facilities, the management had to take the decision to remove the thermos from the rooms due to the large number of thefts, that is why at reception we lend you the thermos but only on request of the client, for your next stay do not hesitate to ask.We look forward to welcoming you again on your next visit to Liège.Best regards,The management team
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
13 Aug 2024 by The Management Team, Hotel Management
Dear Mrs. Zizina,Thank you very much for your comment.We look forward to seeing you on your next visit to Liege.Best regards,
by A verified traveler
Posted 24 Jul 2024
Given the price I paid for this hotel, I was not that surprised by the quality. However, I do believe that regardless of price, a customer should not be finding a cockroach on the walls of the provided bathroom
Comment from Hotel Management
24 Jul 2024 by The Management Team, Hotel Management
Dear Mr. Ignacy,DearThank you very much for your comment on your experience at the hotel, which from what you tell us, was not to your liking, we are very sorry.With regard to the insect problem, please inform the reception? do not forget that we are at your disposal 24/7, in case of need.We would also like to inform you that all our rooms are cleaned every day, and we do not have any kind of problem with insects in the hotel.We look forward to welcoming you on another occasion, for a 100% satisfactory stay.Best regards,The Management Team
by A verified traveler from Vancouver
Posted 7 Jul 2024
Liege was our base for Maastricht, Aachen, and Valkenburg. This hotel was conveniently right across from the rail station for easy transportation. The room was spacious and clean. The daytime desk staff seemed a bit indifferent to guests, but the lady who checked us in during the evening was super nice and went to fetch us extra pillows when we asked. We'd stay there again.
Comment from Hotel Management
15 Jul 2024 by The Management Team, Hotel Management
Dear Mr. David,DearThank you very much for your feedback about your experience at our hotel.We are very happy to hear that you enjoyed your stay.We hope to have the pleasure to welcome you again soon.Best regards,The Management Team
by A verified traveler
The Hotel is top !
Posted 28 May 2024 on HotelsThe friendly lady at the reception gave me a very nice upgrade . The view was good , because there was only the impressive Railway station and some green hills .
Comment from Hotel Management
29 May 2024 by Direction , Hotel Management
Dear Mr. Matthias,Thank you very much for your feedback about your experience in our hotel.We are very happy to know that you enjoyed your stay and your upgrade, as we always try to let our guests know our renovated rooms and enjoy them whenever the occupancy allows us to do so.Thank you very much for your kind comment about our colleague, we will pass the message on to her, she will be very pleased.As you say, the station is a real work of art, and our hotel is right next to it, which is a great privilege, especially on sunny days when the dance of colours illuminates the interior inviting the thousands of travellers who visit it to look up and contemplate its forms.Thank you again for your visit!We look forward to welcoming you again soon!Best regards,
by A verified traveler
Posted 24 May 2024
The hotel is conveniently located a short walk from the Gare Liege-Guillemins station. It was the only hotel I could find that offered a room with two queen beds to accommodate my family of four. The room was clean and had everything we needed for the night.
Comment from Hotel Management
28 May 2024 by Direction , Hotel Management
Dear Sir Chad,We appreciate the comment you have left us about your experience at our hotel.We are very pleased to know that you enjoyed your stay with your family, as you say, our family rooms have everything you need to ensure a comfortable and relaxing stay.The proximity of the hotel to the train station allows you to avoid all the stress that comes with having to take taxis or buses at dawn to be able to get to the station, as well as the international bus, which has its stop right in front of our hotel.We hope to have the pleasure of welcoming you again soon.Kind regrads,The Management Team
by A verified traveler
Good but one of the night mngrs is a nosy pr__k
Posted 15 May 2024 on HotelsPlace has a lot of potential but they really need to replace their maintenance manager/engineer. There's a few "rough round the edges" area like worn corners on skirts, shower door silicone needing replacing, etc,. other than that the room was perfect and the bed was very comfortable.
Whoever was the night manager on Thursday night (old guy in pink t-shirt) needs to take a chill pill and stop being a school prefect/hall monitor, he was abusing his admin access to the hotel's wifi router and proactively censoring youtube content (mainly Soprano's clips and podcasts from Jim Cornette and Who Are These Podcasts) and the entirety of Netflix, which is a huge privacy violation and potentially illegal.
Comment from Hotel Management
16 May 2024 by Direction , Hotel Management
Dear,First of all, thank you very much for your reservation and your feedback about your experience in our hotel.We don't quite understand your comment about our employee's censorship of the Internet? if you can give us more information, please write to info@univershotel.be, thank you!Regarding the room, let us tell you that half of our hotel has been recently renovated, that is why for your next stay we advise you to book our standard, superior or Junior Suite rooms, as we believe they will better suit your needs.We look forward to welcoming you again soon.Kind regards,Management Team
by A verified traveler
Posted 25 Apr 2024
The rooms in the pictures are premium rooms and do not all look the same. The beds are comfortable.
Comment from Hotel Management
1 May 2024 by Direction , Hotel Management
Dear Mr. Ammi,Thank you for your feedback on your experience at our hotel.We hope you enjoyed your stay.The photos correspond to the type of room chosen, in your case the double room eco, for future stays do not hesitate to book our standard double rooms (recently renovated) as we are sure they will be more suited to your needs.Don't forget that the reception department is at your disposal 24/7 for any kind of request you may have.We hope to have the pleasure to welcome you again soon.Best regards,
