Ratings based on 419 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Team Reception, Hotel Management
Dear Clive,Thank you for taking the time to share your feedback.We would like to thank you for choosing to stay with us but are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take immediate action. We have, nevertheless, addressed these issues with our housekeeping team.Thank you for your feedback, it is from this that we can learn how to improve our services and your comments have been noted.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Team Reception
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by Manager , Hotel Management
Hello Maksym,Thank you for sharing your experience with us.We are truly sorry that your stay didn't live up to your expectations. We are always looking for ways to enhance our guest experience, so please don't hesitate to reach out to us directly to discuss your stay further.Your feedback is invaluable to us and we hope to have the chance to provide you with a better experience on your next visit.Warm regards,
by A verified traveler
Posted 20 Jun 2024
The building is under construction but the room is in perfect condition
Comment from Hotel Management
25 Jun 2024 by Manager , Hotel Management
Hello Victoriano,Thank you for sharing your glowing review with us.We're thrilled to hear that your stay was up to your standards and that you found the room immaculate and well-appointed. Despite the works on the exterior, it is wonderful to know that the quality and condition of our rooms met your expectations, and that our team's service contributed positively to your experience.We're looking forward to your next visit and providing you with another top-notch experience.Warm regards,
by A verified traveler
Liege stop over
Posted 24 Mar 2024 on HotelsThe hotel was convenient to the motorway. The parking was adequate. The room was squashed and not what we ordered. We asked for a double room but got given a triple with the double bed up against the wall underneath a bunk so the person on the inside could not get out without disturbing the person on the outside.
The receptionist on arrival was far from friendly. His manner was that we were an inconvenience. On the other hand the receptionist the following morning was delightful and spent time looking at a map with us showing us where to visit and park in Liege.
Comment from Hotel Management
28 Mar 2024 by Manager, Hotel Management
Dear Ian,Many thanks for having taken the time to review your stay.We're thrilled to hear that our hotel's location was convenient for your travels and that you found our parking adequate. It's also great that our morning receptionist provided you with friendly service and valuable information about visiting Liege.We're sorry to hear about the mix-up with your room assignment. While some rooms are indeed designed for multiple occupants, we strive to meet our guests' requests whenever possible. We appreciate your feedback on the room's comfort and will look into the situation to ensure our room descriptions meet guest expectations. It's a shame we didn't hit the mark on every aspect of your stay, but we're constantly working on providing a comfortable and enjoyable experience for all our guests.We hope to welcome you back. Best wishes,
by A verified traveler from Bronx
Posted 29 Feb 2024
I like it 👍
Comment from Hotel Management
2 Apr 2024 by Mrs Emmanuelle JOLY, General Manager, Hotel Management
Dear Ibrahim,Thank you for this positive review.We appreciate that you chose to stay with us and to know that your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Mrs Emmanuelle JOLY, General Manager
by A verified traveler
Posted 14 Jan 2024
It was ok.
by A verified traveler
Posted 9 Jan 2024 on Hotels
For the price and location it was a decent enough hotel. Good for a one night stop. Staff were friendly, the breakfast was what you need to start the day.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Manager, Hotel Management
Cher Anum,Tous nos remerciements pour ce retour positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,
by A verified traveler
Barely ok.
Posted 7 Aug 2023 on HotelsCleanliness and services were ok. Amenities a bit less due to lack of storage place in the room and not enough clothing hangers. Wet towels compete with coats for space! The ventilation noise is a problem, too loud for a good night sleep! Free parking is the good thing!
Comment from Hotel Management
18 Aug 2023 by Manager, Hotel Management
Dear Carlos,Thank you for taking the time to share your review.We are glad to hear that you appreciated the cleanliness of our hotel and our free parking service. However, we understand your concerns regarding the lack of storage space and clothing hangers in the room. We will take your feedback into consideration for future improvements. As for the ventilation noise, we apologize for any inconvenience it may have caused during your stay. Our rooms are equipped with a general air cooling system, and we provide separate fans and heaters upon request to ensure our guests' comfort. We hope that this information will be helpful for your future stays.We hope that we have the pleasure of welcoming you back. With very best wishes,
by A verified traveler
Posted 7 Oct 2022 on Hotels
Comment from Hotel Management
10 Oct 2022 by Mrs Emmanuelle JOLY, General Manager, Hotel Management
Dear Habib,Thanks for your high rating.We are glad that we met your expectations.We hope to welcome you back for a return visit, Best regards,Mrs Emmanuelle JOLY, General Manager
