Ratings based on 51 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jul 2024 on Hotels
by A verified traveler
Posted 1 Jun 2024 on Hotels
by A verified traveler
A true gem off the beaten path
Posted 28 May 2024 on HotelsI actually booked this hotel by mistake thinking it was closer to La Spezia. What a great mistake! We immediately fell in love with it and actually changed the next part of our trip in order to spend another night here. It is definitely off the beaten path, but that is what we liked about it. It’s in a charming little village and the building and rooms were great. They were so accommodating.
I would ABSOLUTELY stay here again. Thank you to the woman who worked reception when we arrived and for the very nice gentleman who worked the overnight shift, you all were great!
Comment from Hotel Management
29 May 2024 by Roberta, Hotel Management
Dear Mr Plante,Thank you so much for your glowing review of our hotel. We are delighted to hear that what started as an accidental booking, turned into a wonderful experience for you. Your kind words about our charming village, our accommodating staff, and the overall ambiance of our hotel mean the world to us.We are especially pleased to hear that our reception team left a positive impression on you. Our staff strives to provide exceptional service, and it is always rewarding to know when we have succeeded in making our guests feel welcome and comfortable.We truly appreciate your decision to extend your stay with us and are thrilled to hear that you would "absolutely" choose to stay with us again. Your satisfaction and recommendation are the highest compliments we could receive.Once again, thank you for your kind words and for choosing our hotel. We look forward to welcoming you back in the future.
by A verified traveler
Posted 30 Sep 2023
Poor communication
Comment from Hotel Management
30 Sep 2023 by Matteo, Hotel Management
Dear Angela,thanks for your feedback! Would you be so kind to be more specific in regards to the issue? I would be very happy to help.Kindest
by A verified traveler
Posted 25 Sep 2023
Staff was wonderful— food great
Comment from Hotel Management
13 Oct 2023 by Roberta, Hotel Management
Dear Patrick, it is a pleasure to read your review.Thank you for using your precious time writing about us, while having an amazing experience walking along the Via Francigena, the ancient road and pilgrimage route, to Rome.
by A verified traveler
Posted 16 Sep 2023
I loved the property and the staff , if I am being totally honest the food was below par.
Comment from Hotel Management
13 Oct 2023 by Roberta, Hotel Management
Dear Warwick, we thank you for leaving us your review and giving us the chance to improve ourselves.The Castle has grown deep in our hearts with his history, special atmosphere, with its exterior so austere and yet so warm and welcoming from the inside. We try our best to convey to our guests the love for this beautiful structure.We are glad you liked Ferdinando and Carolina, your rooms named after the members of the Malaspina family who built and lived the Castle in the 17th century.We will do our best to implement the menu with a wider choice of dishes,along with a matched wine list.It would be our honored to have you back and let you taste it.
by A verified traveler from Winkfield
Posted 15 Sep 2023
A lovely stay away from the craziness of the coast! The staff could not have been more helpful. The rooms are beautifully decorated and we were invited to enjoy all the different rooms in the castle as we were shown round on our first day. Very peaceful, but also close enough for us to enjoy coastal beauty spots like Cinque Terre. One of our party had a birthday whilst we were there; the staff did their utmost to make the breakfast extra special. A very special BIG shout out for Roberta, along with Irina, Max and Matteo
Comment from Hotel Management
24 Sep 2023 by Roberta, Hotel Management
Dear Shaun, it has been a pleasure and a honour to have you at the Castle! It has been nice to be part of the birthday celebration and try to organize little things to make it special.We are glad that you enjoyed your stay and had the chance to move around easily to visit all you had planned.A warm greeting to all of you.
by A verified traveler
Total surprise
Posted 25 Jul 2023 on HotelsStaying at the castle was a complete and wonderful surprise. It is clean, comfortable, and the staff is beyond exemplary. I highly recommend. You will not be disappointed. It doesn’t seem possible that such a wonderful place could be in the middle of nowhere, but it is true!
Comment from Hotel Management
25 Jul 2023 by Matteo, Hotel Management
Dear guest, that means so much to us!! your kind words and comment are making our day. Thanks for visiting us. With the hope to see you soon again
by A verified traveler from Surrey
Posted 20 Jul 2023
by A verified traveler from valencia
Posted 19 Jul 2023
What an awesome experience. Felt like a queen. Look forward telling all our friends and family about this 400 years old hotel.
Comment from Hotel Management
22 Jul 2023 by Matteo, Hotel Management
Dear Manya, many many thanks for your kind words! That makes our day and we hope to see you soon again.Kindest Regards
