Ratings based on 998 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Jean-Marc, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 4 Dec 2024
When I booked this place it was supposed to be pet friendly. The staff was rude and incompetent. I sent them a pdf of my ESA and they couldn’t open it. The manager came out and was telling me to read the sign and wondering where my dog was. They wouldn’t rent me the room and I had to leave and find another place to stay.
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello John, We apologize for any inconvenience you experienced during your recent stay with us. Our property does have specific pet policies in place that must be adhered to. We recommend contacting our management team directly to discuss your concerns further. Thank you for sharing your feedback with us.
by A verified traveler
Posted 25 Nov 2024
update needed
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello JONG CHEOL, We appreciate your feedback and will share this with our team to make necessary improvements for our future guests. Should you have any further concerns, please feel free to reach out to our management team for assistance. Thank you for staying with us.
by A verified traveler
Posted 22 Nov 2024
Never got back the hold money after check out
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Tanner,We regret to hear about your experience. Please kindly reach out to the hotel management directly regarding this matter for further assistance.
by A verified traveler
Posted 12 Nov 2024
Hallways smelled like dirty armpit
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Ruben, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Our housekeeping team will be reminded to pay extra attention to the hallways to ensure a pleasant environment for all guests. We appreciate your feedback as it helps us improve our services.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello sonia,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back again soon for another wonderful experience.
by A verified traveler
Posted 20 Oct 2024
Knowing how old the space is, and the life it's had - it's an excellent place to stay when you're in the Liberty area. The cost was reasonable. It had more amenities than I took advantage of. My review is more of a reminder about your location - you're in a smaller town that isn't always hosting tourists. There isn't a pantry/market - there's a vending machine for drinks. There aren't name brand amenities, so bring your liquids! But there is a McDs and BK in front of and next to... a gas station if you want to pick up your own provisions (water), and the diner is walkable and deeeelicious. You have a fridge and microwave. I appreciated the coat hangers above the shoe bench, and the room was spacious. Bathroom was small, but I have yet to be in a big bathroom in NY :) the town itself is quiet, and this was a lovely place to lay my head while I was visiting.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Kathryn, We are delighted to hear that you found our location convenient and enjoyed the amenities we offer at our hotel. As you mentioned, we do strive to provide a comfortable stay for all our guests. Thank you for acknowledging the nearby dining options and our room features. It was a pleasure accommodating you during your visit to the Liberty area. We look forward to welcoming you back in the future if your travels bring you our way again.
by A verified traveler from JAMAICA
Posted 20 Oct 2024
As soon as we came to our room, I notified via e mail and then went personally to the front desk, that a towel was missing and never got the towel. We are 3 adults and 2 kids, only received 3 towels.
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello RAFAEL, We appreciate your feedback regarding the missing towel during your stay. Our team strives to address all guest requests promptly, and we apologize for the oversight in this instance. Your comments will be shared with the relevant departments for their review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Stqr,We appreciate you choosing to stay with us! If there's anything we can do to improve your experience next time, please don't hesitate to contact us directly. We hope to welcome you back soon!
by A verified traveler
Posted 7 Oct 2024
It was clean. Front desk clerk not friendly (not a deal breaker but we’re not asking her any questions). Room was dated but clean. Bed uncomfortable and not entirely made up, Coffee maker didn’t work. Pub was very clean. Good craft beer selection and very nice bartender. The manager (I had to ask who he was while he was interrogating me) approached me at the bar to find out who I was because I had apparently been too inquisitive. That was weird. He was polite but demeanor was less than welcoming and more of a “what are you doing here”.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello rick, We appreciate your feedback and are pleased to hear you found the cleanliness satisfactory. We'll share your compliments about the pub and bartender. Your comments about your room will be passed along for review, and we apologize if the front desk interaction and coffee maker fell short. Thank you for sharing your experience, and we hope to welcome you back for a better stay next time.
