Ratings based on 8 Verified Reviews

3.6 out of 5
100% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 2 Dec 2022 on Hotels
Comment from Hotel Management
4 Dec 2022 by General Manager, Hotel Management
Thank you for your good rating,we always try our best,that the guest feel always comfortable !
1 out of 5
by A verified traveler from UK

Posted 7 Feb 2019
This property is no longer functioning as a resort. Most things on their website are no longer available. There are no sun loungers, the food was appalling and there are no activities on offer. The pool had water but it wasn't cleaned. The woman running the place left at 7:30 in the evening so we couldn't buy any drinks after that time. We left early and asked for a refund.
Comment from Hotel Management
13 Feb 2019 by R.A., Hotel Management
Good Day, sorry if you are not satisfied with your stay in our Resort. Any culture have their different food and if you don't like the taste of the filipino food we are very sorry about that ! The cleanness of the water I don't understand and can not accept, because we maintain the pool twice a day ! Early in the morning and also late in the afternoon. For leaves or other natural things which falling in the pool we apologize for that! If you want to do any activities normally you only have to ask the stuff. We give the guest 100% privacy and do not bother them with daytrips or activities. If this was the wrong way for you sorry about that, for all our other guest it was the right way. Ok it was our mistake that the staff leave early and you have no more chance to buy something! It was a missunderstanding under the staff. We will work on that so it will never happend again, for you it is to late but other guest will have there benefit from that problem before. You ask for refund and we accept your wish to leave earlier than it was your plan. We also give you the refund in cash which you ask for! Sincerely, Romeo Adarlo ( Management )
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted 22 Feb 2018 on Hotels
5 out of 5
by A verified traveler

Perfekt efter en vecka i Boracay

Posted 26 Feb 2019 on Hotels
Vi hade varit en vecka i Boracay och ville ha det lugnare, så det här stället rekommenderar vi verkligen varmt. Presonalen är väldigt hjälpsamma och trevliga. Kocken lagar mycket god mat. De har även en del utflykter att erbjuda och hjälper till med transfer till flygplatsen i Kalibao men även andra ställen vid önskemål. Kristian och Nina
Comment from Hotel Management
27 Feb 2019 by Lea, Hotel Management
Dear Guest, Thank you for taking the time for this wonderful feedback. It is nice for us to hear that you could enjoy your stay with us and we look forward to welcoming you back soon. Best regards, Lea M., General Manager - Ucoy Beach Resort
4 out of 5
by A verified traveler

Posted 10 May 2018 on Hotels
Erholungspur!
Comment from Hotel Management
16 May 2018 by Joerg Schatz, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für dieses wunderbare Feedback genommen haben. Es ist schön für uns zu hören, dass Sie ihren Aufenthalt bei uns genießen konnten und wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Jörg Schatz, General Manager – Ucoy Beach Resort
5 out of 5
by A verified traveler

een uitstekend verblijf dus een aanrader

Posted 2 Mar 2018 on Hotels
Voor ons een prima ligging ,en prachtige omgeving heerlijk rustig naar een hectisch verblijf op Borocay behulpzaam vriendelijke mensen maaltijden overheerlijk en een prachtig groot zwembad.
Comment from Hotel Management
11 Feb 2019 by J.S, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für dieses wunderbare Feedback genommen haben. Es ist schön für uns zu hören, dass Sie ihren Aufenthalt bei uns genießen konnten und wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Jörg Schatz, General Manager – Ucoy Beach Resort
4 out of 5
by Alain

Remote and so quiet.

Posted 3 Sep 2017 on Hotels
Very small family-run resort. Lot of charm. Clean and large swimming pool for a 3-bedroom hotel. Very friendly. The small negative points: beach full of natural garbage (vegetals) and ants in the room are very aggressive. Ask for help to the wonderful staff
Comment from Hotel Management
9 Sep 2017 by Joerg Schatz, Hotel Management
Hello Mr. Alain, Thank you very much for your feedback regarding your recent experience here at Ucoy Beach Resort. We are pleased to hear your positive feedback with regards to our resort and amenities. Sorry for the ants, we allready release them to the forest! The natural garbage comes every year in the month of August/September, we called it : Habagat Season ! We are also happy that our staff were able to give great customer service during your stay. Thank you for your recommendation and we hope that you visit us again. Sincerely, Jojie Mahabague ( Manager )
2 out of 5
by Mette from Denmark/Germany/Slovenia

Decieved

Posted 8 Jan 2014 on Hotels
If you are looking for a quiet trip away from everything, this is your spot. There are nothing surrounding the hotel, there is Libertad about 3 km away which is a nice walk. You are dependent on the hotel staff to make you food, as there are no shops or anything. When we arrived there were no electricity, no generator, not water in the pool, nothing. The woman in charged were welcoming in the beginning, but wanted to charge for everything she helped us to do. Good food though and the house made and her son was very nice. A bit unprofessional as they could not figure out how to write a receipt for our payments, the woman lended money from os when we went to buy groceries for her to cook for us, one of the boys added us on Facebook without asking permission, etc. There are also only two bungalos and only one bed in each.
Comment from Hotel Management
12 Apr 2014 by Joerg Schatz, Hotel Management
Dear Madame,, you completley correct with the electricity and the not filled up pool ! Thats our fault because the generator is broke down. But I talk to my crew and I check all of there facebook accounts and theres nobody which post you in facebook. And when you read the inventory of the bungalow about bed, you see theres only one kingssize bed inside. You can see also in the pictures. thats the reason why you can add xtra bed but you dont do this. So its normal that theres only one bed inside. And when you check the map and the explanation of the location for the beach resort you know the place and location. So i dont really understands your comments about that things. But we really sorry about your inconvinience and thats why we only charge one night. Thanks for your understanding. Jörg schatz
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