Ratings based on 44 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024 on Hotels
by A verified traveler
Posted 31 May 2024 on Orbitz
Nicely located at central business district. Many nice restaurants at night walking distance.
by A verified traveler
Posted 26 May 2024 on Orbitz
Top notch hotel conveniently located at biz center of town. Safe walkable at night.
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 25 Nov 2023
by A verified traveler
Posted 23 Oct 2023 on Hotels
by A verified traveler
Posted 15 Jun 2023 on Hotels
by A verified traveler
Posted 13 Jul 2020 on Hotels
Comment from Hotel Management
7 Sep 2020 by Austin Hu, Hotel Management
您好 可否告知我们您具体的入住体验，以便我们进行改进。
by A verified traveler from Singapore
Executive Rooms poor value
Posted 30 Jan 2019 on HotelsCheck made me wait 30 minutes, refusing to grant access to the Executive lounge. Finally reception agreed they had made a mistake and that the executive room booked and paid for included lounge access: by which time the lounge had closed. Lounge hours are from 5-8pm - outside those times not even a tea or coffee is provided. Just to make sure they switch the coffee machine off... On check out I was billed again for the room despite having paid in advance in full through Expedia. Wifi connection frequently drops. On plus side when the coffee machine had a mishap and sprayed coffee all over me, they did pay to launder the shirt.
Comment from Hotel Management
3 Feb 2019 by Austin Hu - FOM, Hotel Management
Dear Mr. Brown,
Thank you for taking the time to tell us about your experience at the Sofitel Lianyungang Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
First of all, I very honored to check in and welcome for you upon your arrival, about hotel executive room could enjoy Executive Lounge benefits all day, we appreciated you access to lounge and feedback your experience to us, we trust you enjoy there during your stay such as 'Happy Hour' (operation time 6pm-8pm), beside our Executive Lounge Operation time is 6 am - 11 pm, at this time you can order tea or coffee by anytime.
However, we also welcome you to come back our hotel again in the near future. Meanwhile, I will check in for you and welcome you in the lobby by personal. I trust we will do the best under your promote.
Wish you have a great day and all the best!
Sincerely yours,
Austin Hu
Front Office Manager
by A verified traveler
Good experience!
Posted 27 Oct 2018 on HotelsIt was a good experience, even though I checked in at midnight:)
Comment from Hotel Management
12 Dec 2018 by Austin Hu, Hotel Management
Dear Jinsong,
We very appreciate for your comments regarding your stay at Sofitel Lianyungang Suning.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and hope to welcome you again very soon.
Sincerely yours,
Austin Hu
