Ratings based on 3 Verified Reviews
4.7 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nope, never again.
Posted 4 Jan 2023 on HotelsNo WiFi. No activities available. Murky pool water. Poorly trained staff - they sit and play with their phones without asking the guests if they would like to order. Tiny menu with no fruit in a country full of fruit. Some lady manager was talking at full volume at 0615 just a few meters from our door. They beach is a mess.
Comment from Hotel Management
28 Jan 2023 by El Pueblo De Hermano by Cocotel, Hotel Management
Hi Guest, thank you for sharing your concern and bringing this to our attention. Please accept our heartfelt apologies for any inconvenience this has caused you. Please know that we are aware of your concern about your experience with El Pueblo De Hermano by Cocotel throughout your visit. We spoke with the team about the issue and made efforts to avoid such scenarios in the future. We want you to know that we take issues like these seriously and that your input is valued as we strive to improve your vacation experience. Have a wonderful day! We hope that we can see you at the next getaway destination.
by A verified traveler
Cool and Friendly
Posted 27 May 2022 on HotelsAwesome stay!!!
Friendly, helpful and warm.
Plesee go and stay with them. The area and people will change your life.
Comment from Hotel Management
23 Nov 2022 by El Pueblo De Hermano by Cocotel Team, Hotel Management
Dear Luis, Greetings from El Pueblo De Hermano by CocotelThank you for taking the time to share your experience with us on Expedia. Your feedback is truly valuedWe also would like to express our gratitude for taking your time to write a comment of great experience, which undoubtedly makes our job worthwhile.We are very excited and look forward to your return for another memorable experience.Best regards,El Pueblo De Hermano by Cocotel Team
by A verified traveler
No wifi. No food . But Staff are friendly, quiet a
Posted 21 Aug 2019 on HotelsIt is cozy, clean and quiet. There is no Wi-Fi and no peripherals, and there is no variety of meals or drinks. However, it is a good place for couples to rest quietly.
Comment from Hotel Management
23 Nov 2022 by El Pueblo De Hermano by Cocotel Team, Hotel Management
Dear Sungchul, Greetings from El Pueblo De Hermano by CocotelThank you for taking the time to share your experience with us on Expedia. Your feedback is truly valued!We also would like to express our gratitude for taking your time to write a comment. Your positive comment made our job worthwhile, and we will try our best to improve our service for your better experience.We look forward to your return for another memorable experience.Best regards,El Pueblo De Hermano by Cocotel Team
