Ratings based on 50 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
We had a nice stay at the St Regis Lhasa resort. However, I was disappointed that the St. Regis, a 5 star hotel, did not have a gym, which is an amenity I would expect for a 5 star hotel. Also, the pool was closed during our stay. Please improve the wifi connectivity in the room because it was very slow. I appreciated the St. Regis accommodating a late check out request; the customer service of the staff was excellent.
Comment from Hotel Management
2 Sep 2024 by Digital Office, Hotel Management
Dear guest, thank you for choosing our hotel as your stay during your trip. Because the hotel is located at a high altitude, we do not recommend aerobic exercise at the hotel. And the hotel's swimming pool is viewable only. We will improve the room Wi-Fi connection in the future, and thanks for your advice. Welcome to stay at the St. Regis Lhasa Resort again on your next trip to Lhasa.
by A verified traveler
Posted 8 Apr 2024
Best hotel in Lhasa. Stayed there twice, once in the main building and once in one of the stand alone buildings. The room in the main building was in great condition and everything worked. The room in the stand-alone building required some renovating. Not bad per se, but given the 5-star status, I was expecting more consistent upkeep.
Comment from Hotel Management
2 Sep 2024 by Digital Officer, Hotel Management
Dear guest. Thank you for staying at the St. Regis Lhasa Resort. We have shared and discussed your feedback on the room facilities at the hotel management meeting. We will also strengthen the maintenance and renovation of room facilities in the future. Your feedback and suggestions will help us to continuously improve ourselves, and please be assured that we value every guest's stay experience. Please accept our sincere invitation and hope to have the opportunity to make your stay better. We sincerely welcome your visit again!
by A verified traveler
Posted 25 May 2023 on Hotels
The hotel is a bit old, needs a complete renovation, the breakfast was disappointing,
by A verified traveler
Posted 3 Jan 2022 on Hotels
Best hotel in Lhasa!
by A verified traveler
Posted 1 Jan 2022 on Hotels
Best hotep in Lhasa!
by A verified traveler
Posted 12 Oct 2021 on Hotels
by A verified traveler
Posted 8 Aug 2020
by A verified traveler
Worst St. Regis Experience
Posted 1 Jul 2020 on HotelsUnhappy about:
I required ‘higher floor’ when I made the booking and they put me on the G/F at a corner with no sunlight and with no privacy where you would see some staff walking by out of the windows from time to time. I went back to the receptionist to complain and she told me that she was actually ‘doing me a favor’ to have put me in that room... ??
The desk area in the room had cigarette smell and the bathroom had some urine odor. Given I was tired from my flight so I accepted the night and went for a shower, then the shower room freaking flooded!
I put on ‘Do Not Disturb’ mode before bedtime, then a housekeeping lady called me at 9:15am and asked if she could clean the room... ?
Fried chicken at the bar was dry like paper and the waitstaff were under service and insincere.
I went to the spa to find out more details about the treatments. No one was at the reception. I sat there and waited for 10mins still no one showed up.
Happy about:
I talked to another receptionist and the next day he changed my room to the 6/F with sunlight (yay!) and I could confirm that the previous room was some broken backup room - even the glass doors separating the shower and toilet stalls were removed! And the TV had no signal.
In-room dining service was good and efficient.
In-house clinic with a responsible Chinese doctor.
Conclusion:
It’s such a pity when the brand and the hardware is there, but some frontline staff needs some serious training.
by A verified traveler
Posted 9 Jan 2020 on Hotels
by A verified traveler
Decent stay for Lhasa.
Posted 4 Jan 2019 on HotelsWe had an amazing room with view of mountains all around. The only downfall was that the hot water was not hot, rather lukewarm. Having being on the long distance train for nearly 24 hours we just wanted to shower and be comfortable. Sounds sad but we ended up boiling water in order to take a hot bath with the little kettle they had. We reported this and were offered a new room however the water temperature was the same so we decided to keep our old room and the views were more superior. We did enjoy late afternoons in the room and just relaxing as the sun shone through the December cold. Despite this the room as very well priced for a St Regis stay and I did like the porcelain teacups when I had a cuppa. At this level it's all in the detail that matters.
Comment from Hotel Management
18 Feb 2019 by Jimmy W, Hotel Management
Dear Pi Yi,
Thank you for sharing your feedback with us.
Please accept our sincere apologies that some certain aspects did not meet your expectations on your recent stay. Your comments about guestroom hot water have been well documented and will certainly be looked into. Having said that, I will personally address this with the relevant teams to ensure such incidents will not occur in future.
We hope your experience would not deter you from giving us another opportunity to welcome you back in future.
Yours Sincerely,
Jimmy W
General Manager
The St. Regis Lhasa Resort
