Ratings based on 554 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Staff and room was nice, they didnt supply any toilet paper or shampoo. Pots and pans for the mini kitchen are an additional charge of $40, silverware was another additional charge.
Comment from Hotel Management
4 Jan 2025 by Hotel Management, Hotel Management
Dear Phoenix,Thank you for sharing your feedback. While it is wonderful to hear you found the staff and room enjoyable, we regret any inconvenience caused by the lack of essential supplies. Providing guests with a seamless and comfortable experience is a priority, and your comments regarding toiletries and kitchenware will be reviewed to ensure clarity in communication about available amenities. Your input is appreciated and will help guide improvements to better meet guest expectations. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 8 Dec 2024
Basic but everything worked like it was supposed to, clean and pleasant. Happy with it.
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 26 Oct 2024
Likes: The staff is friendly and helpful. The bed and pillows were fine. The water is hot. The heating/air conditioning unit worked fine.
Needs improvement: Room 221 had several issues: shower head leaked, walls and ceiling in bathroom had damaged drywall, refrigerator door opened the opposite way than it should, countertop surface in kitchen area had many chips and dings from excessive wear and use, television is a bit dated.
Comments: The exterior of the hotel looks fine as does the entrance and main foyer and front desk area. When you walk into the room, it’s almost like stepping back into time as the room fixtures (lamps, etc.) are dated and worn. Fresh paint on the walls and trim would be a big help. Updated countertops and fresh carpet would go a long way to dress up the rooms. I noticed that there were not too many people staying there while I was there for one week. With the military base nearby and all of the other lodging options, I feel ownership/management should consider sprucing up the rooms to be more competitive with the other national chain hotels nearby. It’s a great location and situated in a quiet business park. Very convenient location for military/government or contractor persons working on the base.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Joe, Thank you for your detailed feedback. We are glad to learn you were pleased with the positive highlights of the stay and had a satisfactory time. However, we are sorry for the discomfort caused. Your comments on the room’s condition and suggestions for updates are invaluable, and we’ll take them into account as we plan future improvements. Considering our location, we hope you will consider staying with us again, as we are committed to enhancing our guest experience.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
I was very satisfied with my stay. Thank you!
by A verified traveler
Posted 3 Oct 2024
Great customer service. Witnessed am employee handle a difficult customer with great patience. Good job front desk team!!
Comment from Hotel Management
4 Oct 2024 by Hotel Management, Hotel Management
Dear Julius, We would love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to know you enjoyed your time with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them. Thank you once more, and we look forward to seeing you again soon. Sincerely,Hotel Management
