Ratings based on 561 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Phoenix
Posted 18 Dec 2024
Carpet needs to be updated
Comment from Hotel Management
19 Dec 2024 by Hotel Manager , Hotel Management
Dear LaWanda,Thank you for sharing your feedback. We’re glad you stayed with us and appreciate your suggestion regarding the carpet. Guest comfort is a top priority, and we’ll pass this along to our management team as we continue making improvements. We hope to welcome you back soon and provide an even better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Dec 2024
Staff was great
Comment from Hotel Management
17 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear you found our staff to be great. They work hard to provide excellent service, and your feedback means a lot to us. We look forward to welcoming you back soon! Safe travels!Sincerely, Hotel Manager
by A verified traveler from Springfield
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for the stay and great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
The room was just ok
There was a dead bug on the wall the whole time during our stay
I’m not sure the bathroom got cleaned while we stayed there or not
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear Teresa,We apologize for the dead bug in your room and any concerns regarding the cleanliness of the bathroom. This is not the standard we aim to provide, and we will address this issue with our housekeeping team to ensure better attention to detail. We truly appreciate your comments, and we hope to have the opportunity to provide a much more comfortable experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Brian,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Very good hotel, clean, quiet and a varied breakfast. We were a group of 20 people for the import vs domestic event and everything was fine and on a next trip I would not hesitate to book with them again.
Comment from Hotel Management
10 Nov 2024 by Hotel Manager , Hotel Management
Dear Danilo,Thank you for your kind review. We’re thrilled to hear that you and your group had a great experience during the Import vs. Domestic event. It’s wonderful to know you enjoyed the cleanliness, quiet atmosphere, and our varied breakfast offerings. We’d be honored to host you again on your next trip and look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Staff was awesome, stay at this hotel every year for world cup finals 5 years now.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager , Hotel Management
Dear Scott,Thank you for your fantastic review! We’re thrilled to hear that our awesome staff has contributed to your enjoyable stays over the past five years during the World Cup finals. It’s always a pleasure to welcome you back each year, and we look forward to making your next visit just as memorable!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Great staff
Comment from Hotel Management
5 Nov 2024 by Hotel Manager , Hotel Management
Dear Jorge,Thank you for your positive feedback. We're so glad to hear you had a great experience with our staff. Their dedication to providing excellent service is what we strive for, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
The check-in staff Rosie and the staff at the Breakfast area were friendly and helpful. They answered all my questions and made sure everything went well with my stay.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager , Hotel Management
Dear Jeanine,Thank you for your kind feedback. We're delighted to hear that Rosie and our breakfast staff provided friendly and helpful service during your stay. It's wonderful to know they were able to assist you and ensure everything went smoothly. We appreciate your support and hope to welcome you back for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we will work on improving the areas you've mentioned. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager
