Ratings based on 244 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Staff were great courteous and friendly
Beds comfy!!
Towels old
Comment from Hotel Management
29 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us! We’re delighted to hear that you found our staff to be courteous and friendly and that you enjoyed the comfort of our beds. Your kind words mean a lot to us and will be shared with our team.We also appreciate your feedback about the towels and will take it into consideration as we continue to make improvements. We hope to welcome you back soon for an even better stay!Sincerely,GM
by A verified traveler
Posted 28 Nov 2024
The room stinks of mildew as soon as you walk in. The hotel was aged but renovated recently. Whomever is reapply for the revocation of the room we were in did a horrible job. There was wallpaper or flooring glue everywhere that made the floor look dirty and stained. Was in the bathroom on the tile floor and on the walls and vinyl floor. The toilet had been replaced and there was no bother to fix the floor. The shower was not properly sealed and the floor is actively decaying. The shower door would not stay closed.
Comment from Hotel Management
29 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler from Nashville
Posted 26 Nov 2024
Lllllll
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us and hope to see you again in the near future.Sincerely,General Manager
by A verified traveler from Jacksonville
Posted 24 Nov 2024
Property was right off the highway and easy to get to.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us and hope to see you again in the near future.Sincerely,General Manager
by A verified traveler
Posted 11 Nov 2024
Overall a great stay. Unfortuantely our A/C in the room was not working properly. Additionally, a bad experience from a smoker in our florr. All the corridor stank of smoking cigarettes.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us and hope to see you again in the near future.Sincerely,General Manager
by A verified traveler
Posted 1 Nov 2024
Building looked dirty. Old dirty carpets, elevator looked dirty, smelled musty as you enter the lobby. Hotel name at entrance is dirty.
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by General Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us and hope to see you again in the near future.Sincerely,General Manager
by A verified traveler
Posted 30 Sep 2024
Quality Staff, from breakfast gal to receptionst.
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Looking forward to welcoming you back.Sincerely,
by A verified traveler
Posted 9 Sep 2024
I was traveling through North Carolina during the week and had not made reservations in a reasonable amount of time. To my surprise, I was pleased both times when I registered to stay at Comfort Inn. The staff (primarily Michael and Tasha) made my stay more pleasant. Thanks, Michael and Tasha. The second room I stayed in (Room 301) was clean, although the floor could have been mopped. The first room I stayed in (Room 225) needed vacuuming, but otherwise it was ok. Overall, my stay at this hotel was pleasant.
Comment from Hotel Management
9 Sep 2024 by Doris Sharpe, General Manager, Hotel Management
Thank you so much for your positive review. We really appreciate guests like you who understand that although some things may not be perfect, I encourage my staff to always go above and beyond to help a guest. We thank you for your business and hope to see you again. I will let Michael and Tasha know the positive things you said towards them. Thank you again
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Dear Matthew,Thank you for staying with us at Comfort Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
