Ratings based on 241 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jacksonville
Posted 24 Nov 2024
Property was right off the highway and easy to get to.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us and hope to see you again in the near future.Sincerely,General Manager
by A verified traveler
Posted 11 Nov 2024
Overall a great stay. Unfortuantely our A/C in the room was not working properly. Additionally, a bad experience from a smoker in our florr. All the corridor stank of smoking cigarettes.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us and hope to see you again in the near future.Sincerely,General Manager
by A verified traveler
Posted 1 Nov 2024
Building looked dirty. Old dirty carpets, elevator looked dirty, smelled musty as you enter the lobby. Hotel name at entrance is dirty.
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Dear Guest,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by General Manager, Hotel Management
Dear Guest, We are glad you enjoyed your stay with us and hope to see you again in the near future.Sincerely,General Manager
by A verified traveler
Posted 30 Sep 2024
Quality Staff, from breakfast gal to receptionst.
Comment from Hotel Management
1 Oct 2024 by General Manager, Hotel Management
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Looking forward to welcoming you back.Sincerely,
by A verified traveler
Posted 9 Sep 2024
I was traveling through North Carolina during the week and had not made reservations in a reasonable amount of time. To my surprise, I was pleased both times when I registered to stay at Comfort Inn. The staff (primarily Michael and Tasha) made my stay more pleasant. Thanks, Michael and Tasha. The second room I stayed in (Room 301) was clean, although the floor could have been mopped. The first room I stayed in (Room 225) needed vacuuming, but otherwise it was ok. Overall, my stay at this hotel was pleasant.
Comment from Hotel Management
9 Sep 2024 by Doris Sharpe, General Manager, Hotel Management
Thank you so much for your positive review. We really appreciate guests like you who understand that although some things may not be perfect, I encourage my staff to always go above and beyond to help a guest. We thank you for your business and hope to see you again. I will let Michael and Tasha know the positive things you said towards them. Thank you again
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Dear Matthew,Thank you for staying with us at Comfort Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
by A verified traveler
Posted 3 Sep 2024
Property is under construction with a remodel
Staff was nice and helpful
Comment from Hotel Management
4 Sep 2024 by General Manager, Hotel Management
Dear Tommy,It was great to have you staying with us at Comfort Inn & Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
by A verified traveler
Posted 23 Aug 2024
Not a bad place too stay, room felt great, bed was great, bathroom was not all the way cleaned like hair left in shower and used soap bar from previous guest. Other than that it got the job done with a good night sleep. Side not, room had a “smart TV” but you couldn’t use any of the apps.
Comment from Hotel Management
24 Aug 2024 by General Manager, Hotel Management
Dear Nicholas,Thank you for staying with us at Comfort Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
by A verified traveler
Loved it
Posted 22 Aug 2024 on HotelsAbsolutely love this hotel! Very modern and updated. Will definitely be returning. Staff is extremely friendly and helpful!
Comment from Hotel Management
23 Aug 2024 by General Manager, Hotel Management
Dear Guest,We are delighted that you decided to stay with us at Comfort Inn & Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
