Ratings based on 137 Verified Reviews
3.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
I was just passing through for the night coming in to towm for work. I just wanted a nice clean place to sleep. First thing i noticed was there was poop smeared on the wall of the hotel when i was walking to my room. It looked like someone came in and made the bed and that was it. There was still hair in the tub from the last people that stayed in there. The blankets on the bed were dirty And the room smelled like cigarettes and weed. I was afraid to walk on the carpet in my hotel room wothout shoes on i was afraid of drugs or fetenal being on the rugs and not to mention they had not had a good cleaning for a long while.
I hate to give bad reviews on hotels but this was one of the dirtiest hotels I have ever stayed in. I would not recommend staying here unless you have no other option.
The lady at the front desk was very nice even though she almost made me late for work. Due to her having to go check the room for damage before i left in irder to get my 150 dollars deposit back that you also have to pay up front beisdes the price of the hotel.
Comment from Hotel Management
13 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Tony,We are sorry to hear your recent experience at the RED ROOF INN & SUITES LEXINGTON - HAMBURG did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Jere. The staff at the RED ROOF INN & SUITES LEXINGTON - HAMBURG and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
Felt like this was a low end crack house. Myself and my team where accosted a few times outside of our door to go into the hotel by people either asking for money or other things.
We returned late night from an event we were hosting and 2 women propositioned myself and 2 other male employees for money.
Not a good place to stay if you’re planing a quick stay in Lexington or other stops in the area.
Comment from Hotel Management
19 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Marc, for taking the time to write a review of your stay at the Red Roof Inn & Suites Lexington - Hamburg. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Oct 2024
This property is good for the price. If you are traveling on a budget this is surprisingly a good deal. It was cleaner than expected. Staff are helpful and uñderstanding.
Comment from Hotel Management
8 Oct 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Frances, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Lexington - Hamburg. It is so rewarding to read that you enjoyed the cleanliness of your room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Ariel. The staff and I at the Red Roof Inn & Suites Lexington - Hamburg appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Keaton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LEXINGTON - HAMBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 9 Sep 2024
Different
Comment from Hotel Management
12 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Tamara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LEXINGTON - HAMBURG. You indicated that our hotel was different, resulting in a 5/5 score. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Auttiee. The staff and I at the Red Roof Inn & Suites Lexington - Hamburg were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Okay in a pinch
Posted 14 Aug 2024 on HotelsOld but got the job done.
Comment from Hotel Management
15 Aug 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Bradley,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN AND SUITES LEXINGTON - HAMBURG. At Red Roof we are happy to know that you made us your choice of stay and your visit with us got the job done. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
