Ratings based on 654 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Encampment
Posted 15 Jan 2025
Terrible and dirty
Comment from Hotel Management
18 Jan 2025 by Manager, Hotel Management
Hello Kerry, We're sorry to hear about your experience and appreciate your feedback. We strive to maintain high cleanliness standards at our hotel. Should you have any further concerns, please feel free to contact our management.
by A verified traveler from Ooltewah
Posted 28 Dec 2024
Under the construction.and unaware that i made a reservation. ut me in two differences room due to bathroom sink plug up. Remote not working, outlet out the wall dangling, wood shelf broke on right side. Hard to open the door to get in the room due to thick carpet. Room # 201. I went in the office to check witn my remote and same tome sink plug up. Sent me
to room 103. My suggestion is to wait til spring before you use that Quality Inn.
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Francis,We apologize for any inconvenience you experienced during your stay and appreciate your feedback. We will share your comments with the relevant departments for their review. Your insights are valuable as we continuously strive to improve our services for future guests. Thank you for bringing these matters to our attention.
by A verified traveler from Dorchester
Posted 30 Nov 2024
It's alright
Comment from Hotel Management
1 Dec 2024 by Manager, Hotel Management
Hello LeAndre,We're sorry to hear that your experience was just alright. We appreciate your feedback as it helps us improve our services for future guests. Feel free to reach out to our management team with any further comments or concerns you may have.
by A verified traveler
Posted 10 Nov 2024
Not bad for the money we'll stay here again. A little dated. Decent breakfast
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello dan,We appreciate your feedback and are glad to hear you found value in your stay with us. Our team strives to provide a comfortable experience for all guests. We will take your comments into consideration for future improvements. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Andrea, We appreciate you choosing our hotel for your stay. If there were any aspects you felt could be improved, please feel free to get in touch with us directly so we can address them promptly. We hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 16 Oct 2024 on Hotels
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Tiffany, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to share any specific concerns you may have from your stay. We value your feedback and would like the opportunity to address any issues you encountered.
by A verified traveler
Posted 7 Oct 2024 on Hotels
The motel did smell clean, the pipe and water had a bad odor and taste. Could use some updating especially with the tub we did not use. However the customer service was great.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Twanna, We appreciate your feedback on our clean property and excellent customer service. We have noted your comments regarding the water and facilities for review. Your input helps us enhance our guests' experiences at our hotel.
by A verified traveler
Posted 26 Sep 2024
Rooms very sparse and worn. Altho mattress and pillows fine. Surrounding area was less desirable than expected. Bathroom exhaust fan LOUD, but shower had good pressure.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Melody,Thank you for sharing your feedback with us. We are pleased to hear that you found our mattresses and pillows comfortable, and that the shower pressure met your expectations. We value your input on the room decor and surrounding area, as we are always looking for ways to improve our guests' experience.
by A verified traveler
Posted 24 Sep 2024
Dirty. Smokers everywhere.
Bed was comfy. Sheets decent.
But ohhh it was dirty. The floors were absolutely disgusting.
This is a stay at your own health risk place.
Breakfast at least you could make mini waffles. Terrible coffee.
I cant recommend it.
I needed help with the shower. The guy walked in with his shoes on. No wonder the carpets so disgusting.
Comment from Hotel Management
26 Sep 2024 by Manager, Hotel Management
Hello Cherie,We appreciate your feedback and regret to hear about your experience. We strive to maintain cleanliness standards throughout our property. Your comments will be shared with the team for further evaluation and improvement. Thank you for acknowledging the comfort of the bed and quality of the sheets. If you have any further concerns, please reach out to our management team directly.
by A verified traveler
Posted 23 Sep 2024
The room served its purpose for an inexpensive stay, but old hotel, needs work. Looked like they had people living in the back, very dirty, broke down cars, pool closed, food truck out front that was smelly, trash on the ground and looked very low life. Towels had stains, bathroom smelled. But we were allowe to have our big dogs stay which was important.
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Ginger,We appreciate your feedback and regret to hear about your experience. Your comments have been shared with the relevant teams for future improvements. We strive to provide a comfortable stay for all our guests, including those with pets. Your concerns are essential to us and will be addressed accordingly through our ongoing efforts to enhance our facilities and services.
