Ratings based on 1,257 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Staff was pleasant. Breakfast was good. Rooms were nice.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Dear Ross,Thank you for taking the time to share your experience at Quality Inn Lexington Horse Park. We value all feedback as it helps us enhance our service standards and guest satisfaction.We carefully review all guest comments to ensure we're delivering the experience our guests deserve. Our team is committed to providing comfortable and enjoyable stays for everyone who chooses our hotel near the Kentucky Horse Park.We would love the opportunity to welcome you back for a more enjoyable stay that better reflects our usual standards of service. We remain dedicated to exceeding guest expectations and hope to have the chance to regain your trust in the future.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 22 Nov 2024
Very comfortable beds! Convenient breakfast & good price.
Comment from Hotel Management
23 Nov 2024 by Hope, Hotel Management
Thank you Kellie! We are pleased to hear you enjoyed your stay with us and we hope to see you again soon!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 21 Nov 2024
Stuff was so nice.
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Shuji,Thank you for the wonderful review! We're delighted to hear that our staff made such a positive impression during your stay at Quality Inn Lexington Horse Park.Our team takes great pride in providing friendly, attentive service to ensure each guest feels warmly welcomed. It's rewarding to know that their dedication to hospitality enhanced your experience with us.We look forward to welcoming you back on your next visit to the Lexington area!Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Jennifer,Thank you for the excellent rating! We're delighted you enjoyed your stay with us at Quality Inn Lexington Horse Park. Positive feedback like yours inspires our team to continue delivering exceptional experiences for all our guests.We look forward to welcoming you back on your next visit to the Lexington area.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
by A verified traveler from del mar
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hope, Hotel Management
Thank you Michael! We hope to see you again soon
by A verified traveler from Louisville
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hope, Hotel Management
Thank you Dave! We hope to see you again soon
by A verified traveler
Posted 14 Nov 2024
Staff friendly, bed comfortable
Comment from Hotel Management
16 Nov 2024 by Hope, Hotel Management
Thank you Ruth! We are glad you found our staff friendly and enjoyed the comfortable beds! We hope to see you again soon!
