Ratings based on 980 Verified Reviews
2.9 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Walked in dirty sheets dusty, checked out was fully refunded no questions asked
by A verified traveler
Posted 21 Sep 2024
Roaches Roaches and more Roaches..went thru 2 cans of raids.. and More Roaches and did i forget to say more roaches. Had to take my clothes to the laundry to make sure i didn't take them to thw next hotel. And clean out all my bags
Comment from Hotel Management
23 Sep 2024 by Brand Experience Team, Hotel Management
Hi Jim,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Brand Experience Team, Hotel Management
Hi Perla, Thanks for your recent rating. Your input is highly valuable to us as we continuously strive to enhance our services. We hope your experience with us was enjoyable, and we would love to host you soon. If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Many thanks once again, and we look forward to your next visit. Natalie #team6
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Brand Experience Team, Hotel Management
Hi Perla,Thank you for positively rating your stay!Lilith#Team6
by A verified traveler
Posted 12 Sep 2024
U better buy big cans of bug spray. I killed over 40 roaches!!!! They didn't even change the sheets. U have to take your clothes to washer soon as u leave. Bc the roaches will be in your bags n clothes. I paid for 5 days up front the only reason i didn't leave. #roachmotel
by A verified traveler
Posted 10 Sep 2024
It was quiet an personal
by A verified traveler
Posted 10 Sep 2024
It had a store near by
by A verified traveler
Posted 9 Aug 2024
I stayed in this place for less than 20 minutes before I left. I thought we were unlucky with the first room but the second room was exactly the same. The rooms wreaked of cigarettes even though they were "none smoking rooms" and had cockroaches on the beds, floors and walls. The person working the front was super understanding and great to talk to. He was on our side and understood our situation. Unfortunately, the property manager didn't want to give us a refund when Expedia reached out to them and asked to give us one. Even if you are desperate, I would advice against this place.
Comment from Hotel Management
14 Aug 2024 by Brand Experience Team, Hotel Management
Hi Alexander, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Natalie #Team6
by A verified traveler
Posted 4 Aug 2024
Na
Comment from Hotel Management
13 Aug 2024 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
by A verified traveler
Posted 29 Jul 2024
The woman at the front desk was pleasant and everything in the room worked.
Room was not throughly cleaned prior to arrival. The floor especially was super dirty and sticky. Broken springs in the bed. The walls between rooms were fairly soundproof, but I could hear everything out in front of my room and in the parking lot. No do not disturb signs available. Several suspicious people on the premises. Very disappointed. I stayed there a couple years ago and it was much better. I understand that it's a budget motel, but was definitely not worth even the lower rate. Will not be back.
Comment from Hotel Management
5 Aug 2024 by Brand Experience Team, Hotel Management
Hi Lisa, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust. Natalie #team6
