Ratings based on 985 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sara, Hotel Management
Hello Jose,Thank you for your review! We’re so glad to hear that you had a smooth check-in and enjoyed the comfort, cleanliness, and spaciousness of your room. We truly appreciate your feedback and hope you continue to have a wonderful stay with us!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 25 Oct 2024
The room was very clean. But after a while things went downhill. The sink was stopped up, water wouldn't go down, my husband finally got it unstopped, we were checking our bed. There was a huge stain on the mattress that was being covered up. We slept on top of the sheets. The coffee pot was in the bathroom, after bringing it out it didn't work well. The morning as we were leaving,we noticed water on the floor, it was coming from under the sink. No extra towels or wash cloths. Your staff was very friendly. Thank you
Comment from Hotel Management
28 Oct 2024 by Sara, Hotel Management
Hello Viola,Thank you for sharing your experience with us. I’m glad to hear that you found the room very clean and that our staff was friendly. However, I sincerely apologize for the maintenance issues you encountered, including the sink, mattress stain, and coffee pot.Your feedback is important, and I will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to provide you with a much better experience on your next visit.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 22 Oct 2024
None
Comment from Hotel Management
22 Oct 2024 by Sara, Hotel Management
Hello Brian,Thank you for your stay! If you have any feedback or suggestions, we’d love to hear from you. Your thoughts are important to us. We hope to welcome you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler from Jonesborough
Posted 14 Oct 2024
Check in on Thursday No internet or TV. Call front desk was told it would be working on Friday. We left on Sunday still no internet or TV.
Comment from Hotel Management
15 Oct 2024 by Sara, Hotel Management
Hello Rebecca,Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced with the internet and TV during your stay. This is not the experience we strive to provide. I appreciate you bringing this to our attention, and we will work to resolve these issues promptly. I hope you’ll consider giving us another chance in the future.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 2 Oct 2024
I checked into a deluxe room, the room was very spacious, but unfortunately it was not clean to the standard that it's suppose to be, the bathroom and bedroom floors were very sticky as if it has never mopped, the towel that is placed on the floor as a mat was dirty, along with the towels it seems as if the bedding was never changed because it was dirty. the rugs in the hallways need to be steamed cleaned and vacum I can go on and on
Comment from Hotel Management
3 Oct 2024 by Sara, Hotel Management
Hello Margaret,Thank you for your feedback. We’re glad to hear you found the room spacious, but we sincerely apologize for the cleanliness issues you encountered. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will address these concerns with our team to ensure improvements are made. Your experience is important to us, and we hope to provide a much better stay in the future.Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 29 Sep 2024
It was very clean, very nice staff.
Comment from Hotel Management
30 Sep 2024 by Sara , Hotel Management
Hello Amy,Thank you for your kind words! We’re delighted to hear that you found our hotel very clean and our staff nice. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
by A verified traveler
Posted 13 Sep 2024
The TV remote didn’t work in our room or in the fitness center. Also they advertised hair dryer in the room, but there wasn't one. We had to go buy one.
Comment from Hotel Management
13 Sep 2024 by Fatou, Hotel Management
Hello Jeffrey,Thank you for taking the time to share your feedback with us. I apologize on behalf of our team for the issue of the phone. Your satisfaction is our top priority and our team will address this issue.We appreciate your understanding and hope to see you again soon.Regards,
by A verified traveler from Coupeville
Posted 9 Sep 2024
While they advertise an airport shuttle, it's actually not available on Saturday or Sunday, and it took me 5 phone calls to get someone to answer the phone to tell me that. Nowhere does it say 'limited' airport shuttle- I then paid $40 to a cab driver to get me there. The front desk staff charged me for my room even though it was pre-paid. The room was just alright-tried to modernize it, but cheaply done. The exterior of the facility was poorly maintained, and there was feces right outside one of the access doors.
Comment from Hotel Management
10 Sep 2024 by Fatou, Hotel Management
Hello Chelsea,Thank you for taking the time to share your feedback. We understand the frustration caused by the airport shuttle issue you encountered. We are committed to ensuring a smooth experience for all our guests and will take steps to prevent this from happening again.We appreciate your understanding and we look forward to welcoming you again soon.Regards,
by A verified traveler
Posted 27 Aug 2024
the staff was very nice, but the accommodations were less than desirable. our room did not have hanging drapes because they were rolled up on the floor. the furniture - table legs, tv and table tops has some kind of sticky goo everywhere. one remote for two separate tvs in two separate rooms. the couch had dark stains, the sheets had some sort of stain, the floor left the bottom of my feet brown. the shower is set up very weird. shower head on the same side as the non moving glass, which made me get into the shower to turn the water on, and the ice cold water covered me. the side that slides had not handle on the inside to open the door, so it was hard to open. overall this place was a total thumbs down!
Comment from Hotel Management
27 Aug 2024 by Fatou, Hotel Management
Dear Jeanne,Thank you for the feedback, We are truly sorry for the condition of the room and the issue of the door. This is not the service we strive for and we are actively working to resolve the situation.We appreciate your understanding and look forward to your next visit.Regards!
by A verified traveler
Posted 20 Aug 2024
We stayed In a suite room,very nice and roomie, but what I did not like is that I took this hotel you today had a outdoor pool and then the pool ended up being closed the whole time we were there and this was never mentioned when I called and asked about the pool and it has been closed since August 1st and it was around August the 5th when I called and asked so this should have been mentioned
Comment from Hotel Management
21 Aug 2024 by Sara, Hotel Management
Hello Lori,Thank you for your feedback. I’m sorry for the oversight regarding the pool’s closure and for not informing you when you inquired. We appreciate you bringing this to our attention and will work on improving our communication. We’re glad you enjoyed the suite, and we hope to have the chance to better serve you in the future.Warm Regards,Sara DrammehGuest Relations Associate
