Ratings based on 799 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gilberts
Posted 21 Nov 2024
We’ve been staying at this property since our son started at EKU every family weekend, every pickup/drop off that required a stay this was our first choice. The staff is friendly and accommodating! The area is quiet and convenient to the university! We have one more visit when our son graduates in May!
Comment from Hotel Management
23 Nov 2024 by Allen Edwards - Assistant General Manager, Hotel Management
Good morning Suzelle,Thank you so much for your review. We value and appreciate you being our guest throughout the years of your son's college career. We appreciate your continued loyalty to our hotel. It brings joy to us that we have continued to meet your expectations with every stay. We hope that even after May 2025, you will still consider us whenever you are in our area. Have a great weekend.Sincerely,Allen EdwardsAssistant General Manager
by A verified traveler
Posted 13 Nov 2024
Excellent!
Comment from Hotel Management
14 Nov 2024 by Allen Edwards - Assistant General Manager, Hotel Management
Good Morning Richard,We thank you for taking the time to submit a review of your stay with us. We appreciate you being our guest. We hope to have another chance to server you the next time you are in our area. Have a great weekend.Sincerely,Allen EdwardsAssistant General Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Allen Edwards - Assistant General Manager, Hotel Management
Good Evening David.Thanks for leaving a review for your stay with us. We apologize for any issues you might have had during your stay. We are sorry that you had an experience that led you describe your stay with us as terrible. We hope you will give us another chance to show you why we are a hotel that guests love and to show you that this stay was an exception. Have a great weekend.Respectfully,Allen EdwardsAssistant General Manager
by A verified traveler
Posted 26 Oct 2024
Very pleasant stay.
Comment from Hotel Management
30 Oct 2024 by Allen Edwards - Assistant General Manage, Hotel Management
Dear Carolyn,Your review made our day. We appreciate you submitting a review for your stay with us, and for the 5 out of 5 score. We hope to have another chance to serve you again the next time you are in our area.Sincerely,Allen EdwardsAssistant General Manager
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Allen Edwards - Assistant General Manage, Hotel Management
Dear Kristie,We thank you for taking the time to leave a review for your stay with us. We also appreciate the 5 out of 5 score. We hope to see you again the next time you are in our area.Sincerely,Allen EdwardsAssistant General Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Allen Edwards - Assistant General Manager, Hotel Management
Dear Brook, Thanks for the high score in your review for your recent stay with us. We value and appreciate you as our guest. We hope to have another chance to serve you the next time you are in our area. Have a great week.Sincerely,Allen EdwardsAssistant General Manager
by A verified traveler
Posted 1 Oct 2024
Expensive for the rooms
Comment from Hotel Management
7 Oct 2024 by Allen Edwards - Assistant General Manager, Hotel Management
Dear Greg,Thanks for taking the time to leave a review for your recent stay at the Holiday Inn Express & Suites in Richmond, KY. Please note that our room rates are comparable to our competitor's room rates for our local market. We are a university town and are located directly beside of I-75. Between the two we are a located in an extremely busy area during specific times of the year. Hotel rates anywhere fluctuate daily based on demand and the local market of the hotel's location. I hope this sheds some light on why our hotel room rates are where they are. We hope to see you again the next time you are in our area. Have a fantastic week.Sincerely,Allen EdwardsAssistant General Manager
by A verified traveler
Posted 23 Sep 2024
The property was nice and well kept.
We checked out Sunday but had requested a late check out. We were denied the late check out. We were disappointed.
Comment from Hotel Management
23 Sep 2024 by Allen Edwards - Assistant General Manager, Hotel Management
Dear Odessa,Thanks for leaving a review for your stay with us. We reserve all late checkouts for our IHG One Rewards members. On top of that, the late checkouts are only based on availability. As discussed over the phone I did not have anymore late departure slots left for this morning for our members. I am sorry for the disappointment, but these privileges are set forth according to IHG Brand Standards and are then only based on availability as housekeeping must have the rooms cleaned and ready for the guests arriving later that day as check in begins at 3pm. We hope to see you again the next time you are in our area.
by A verified traveler
Posted 15 Sep 2024
.
Comment from Hotel Management
18 Sep 2024 by Allen Edwards - Assistant General Manager, Hotel Management
Good morning Tanganyika,We appreciate you taking the time to submit a review for your stay here at our hotel. We appreciate the high rating and look forward to serving you again the next time you are in our area.Sincerely,Allen EdwardsAssistant General Manager
by A verified traveler
Posted 23 Aug 2024
The room was huge wide open. Clean.
Comment from Hotel Management
23 Aug 2024 by Allen Edwards - Assistant General Manager, Hotel Management
Dear Gerald,Thanks for leaving a review for your stay with us. We value and appreciate you as our guest. We are thrilled that you enjoyed your stay with us. We take pride in maintaining our hotel so that guests feel right at home during their stay with us. We hope to see you again the next time you are in our area.Sincerely,Allen EdwardsAssistant General Manager
