Ratings based on 961 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
It looked like the floors had not been swept in months, the fridge was nasty, there was no shower curtain, and one of the beds was missing a blanket. The property was just filthy and housekeeping was non-existent.
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Travis, Thank you for choosing us and for taking the time to leave your comments. Providing clean and comfortable hotel accommodations to all the guests who enter our door is always our priority. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you, as we appreciate your input. Please revisit us, and we hope to serve you with a better stay!Sincerely,Hotel Management
by A verified traveler
Posted 20 Nov 2024
Other than the fire alarms going off it honestly was a pretty nice stay!!
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Dear Terrance, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay and were pleased with the staff. Our entire staff will be thrilled to hear your compliments. However, we are sorry for the discomfort caused by the fire alarm going off. Allow us to discuss this and ensure they are better-taken care of. Please return to enjoy another flawless experience at Extended Stay America. Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Great
by A verified traveler
Posted 10 Nov 2024
Old used up room
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Tara, Thank you for your kind feedback. It is nice to know you had a satisfactory time here. We strive to maintain the property as best we can, and we truly appreciate your comments. However, we are sorry for the discomfort caused by the room's upkeep. Our concerned team is already working to review the room and take action. Please be our guest again, and we will serve you better!Sincerely,Hotel Management
by A verified traveler
Posted 2 Nov 2024
Nice
Comment from Hotel Management
3 Nov 2024 by Hotel Management , Hotel Management
Dear Kehinde, Thank you for your positive feedback! We’re thrilled to hear that you had a nice stay with us. Our team works hard to ensure a comfortable and enjoyable experience for all our guests, and it's rewarding to know we met your expectations. We look forward to welcoming you back to Extended Stay America for another wonderful stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 1 Nov 2024
This place is absolutely disgusting. Stains on everything, smelled like sewage and an ash tray, rust on every appliance in the kitchenette, food left in the refrigerator and what looked like drug paraphernalia on the floor. The pictures are fake. Do not stay here. Check in clerk was not at all surprised when we told him we were leaving. A prison cell would have been nicer.
Comment from Hotel Management
1 Nov 2024 by Hotel Management, Hotel Management
Dear A, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping team is already at work to ensure they review the areas and take action. Considering this a rare incident, please let us host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 29 Oct 2024
I rented two rooms. One for my husband/me and one for my daughter. Her plans changed and she was there only one night, but I paid for both in case she was able to come. Our room was ok, though I would not say it had a fully equipped kitchen AT. ALL.though the posters in the elevator indicate it's fully equipped.There were no dishes, utensils, pans, silverware. If you plan to stay thinking those will be there, they won't be. "Breakfast on the go" is instant oatmeal. When I saw my daughter's room I was very disappointed. The fronts on all the doors of the kitchenette were damaged..the veneer was missing for about 3 inches on each door. The dresser was beat up and dirty and she said there was hair in the shower. NOT what we wanted but it was late when she checked in and she was tired. I told the guy at the front desk that the room was nasty and said "I apologize". I don't usually give such a negative review, but I can tell you I won't ever be back to that hotel, or probably to any Extended Stay hotel.
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear Dolores, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, including the cleanliness and maintenance concerns of your daughter's room, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your rooms upon request. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
