Ratings based on 938 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
15 Jan 2025 by GM , Hotel Management
Dear Courtney, We were delighted to have you as our guest, and we’re honored that you rated your stay so highly. We hope to see you again soon. Best, David Smith, GM
by A verified traveler
Posted 13 Jan 2025
Beautiful place but 2 fountains weren't working, bathroom stall out of order and the worst of all, the male waiter was so RUDE. Having breakfast and had to leave in the middle of it. Got back around an hour later, went and got a fresh plate and he puffed up like he was the one who had bought the food!! Have dust allergies really bad and the bed frame in my room was covered in dust. Had to go out in the hallway and ask the housekeeper for supplies.
Comment from Hotel Management
14 Jan 2025 by GM, Hotel Management
Dear Gwen, We deeply regret that our service did not live up to your expectations. Our goal is always to provide exceptional service, and it's clear we missed the mark. We appreciate your feedback as it helps us to improve. We hope to have the opportunity to regain your trust and deliver the high-quality service you expect from us the next time you are in the area. Sincerely, David Smith, GM
by A verified traveler
Posted 6 Jan 2025
Your front desk was very friendly and helpful during my visit.
Comment from Hotel Management
6 Jan 2025 by GM , Hotel Management
Dear monique, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, David Smith, GM
by A verified traveler
Posted 4 Jan 2025
A little dated but nice. Good amenities. Would definitely stay here again
Comment from Hotel Management
5 Jan 2025 by GM, Hotel Management
Dear Joseph, As we strive to surpass our guests' expectations, we regret that you found our hotel dated. We understand the importance of details in creating a memorable stay and apologize for falling short. Your feedback is greatly appreciated and will be taken into consideration as we work to consistently improve. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future. Best, David Smith, GM
by A verified traveler
Posted 2 Jan 2025
The property is beautiful, well
maintained with a great made to order included breakfast buffet.
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Pat, Thank you for your wonderful review! We're delighted to hear that you enjoyed our beautiful property and delicious breakfast during your stay. It was a pleasure to host you, and we look forward to welcoming you back soon. Best, David Smith, GM
by A verified traveler
Posted 31 Dec 2024
This hotel is older but the quakity is still good. Front desk and housekeeping were very reponsive when we needed bedding for the pull out sofa. The breakfast was high quality and the overall value for the price couldn't be beat!
Comment from Hotel Management
31 Dec 2024 by GM, Hotel Management
Dear Jessica, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, David Smith, GM
by A verified traveler
Posted 30 Dec 2024
Great breakfast
Comment from Hotel Management
30 Dec 2024 by GM , Hotel Management
Dear Emerson, It is wonderful to hear that you enjoyed your stay and our great breakfast. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, David Smith, GM
by A verified traveler
Posted 28 Dec 2024
Great front desk. Need a few more housekeeping staff. Clean room. Comforts beds. Overall great value
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Dear Julie, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, David Smith, GM
by A verified traveler
Posted 28 Dec 2024
Beautiful property and spacious clean room with comfortable bed. Loved the Happy Hour and Breakfast included but was less than enthused with a parking fee. C’mon. Give your guests a free parking spot. Courtyard By Marriott does.
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Dear Anthony, Thank you for your review. I am sorry that you were disappointed with the parking. In Lexington parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future. Best, David Smith, GM
by A verified traveler
Posted 28 Dec 2024
overall loved it
Comment from Hotel Management
28 Dec 2024 by GM, Hotel Management
Dear Kyle, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, David Smith, GM
